Current jobs related to Level 3 Service Operations Team Leader - Wimbledon - ETS

  • Level 3 Service Operations Team Leader

    3 months ago

    Wimbledon, United Kingdom Flight Centre Travel Group Full time

    The Level 3 Service Operations Team Leader is responsible for managing daily operations of the Level 3 Service Operations Team, managing the team, representing the team to other stakeholders, and helping to ensure that the team and its services are constantly developing and improving. The Level 3 Service Operations Team Leader will work closely with other...

  • Room Leader Level 3

    3 months ago

    Wimbledon, United Kingdom Recruitment Professionals Full time

    Recruitment professionals are seeking a passionate Level 3 Room Leader for a reputable nursery in Wimbledon. Position: Room Leader Level 3 Location: Wimbledon Employment Type: Full-Time Shifts Pattern: Monday to Friday, 40 hours a week. **Salary**: Competitive, based on experience **Responsibilities**: - Craft age-appropriate curriculum for holistic...

  • L3 Service Operations Team Lead

    3 months ago

    Wimbledon, United Kingdom Intec Select Full time

    L3 Service Operations Teams Lead - Up to £60,000 - Hybrid The Level 3 Service Operations Team Leader is responsible for managing daily operations of the Level 3 Service Operations Team, managing the team, representing the team to other stakeholder’s and helping to ensure that the team and its services are constantly developing and improving. The Level 3...

  • Service Advisor Team Leader

    3 months ago

    Wimbledon, United Kingdom Command Recruitment Full time

    Service Advisor TEAM LEADER - Fast Moving Car Dealership - **NO UP SELLING & No Weekends - Brand NEW Site** - Basic salary £32,000 (& No Bonus's to TRY and hit) - Prime Location - Great Brands Our client is a part of an independent dealership group who represents many reputable Brands in the world. Our client is seeking a Senior Service Advisor / Team...

  • Internal Freezer Team Leader

    3 months ago

    Wimbledon, United Kingdom JJ Food Service Full time

    To be considered for this position Internal Freezer Team leader you must be a current employee of JJ Food Service Ltd. Group Operations Branch Wimbledon Team Shared Resources Team Job Type Full Time Job Role Freezer Team Leader Report To Branch Manager Deputy Branch Manager Warehouse Manager/Senior Freezer Team Leader Reported From Allocated Wimbledon...

  • Night Team Leader

    2 weeks ago

    Wimbledon, Greater London, United Kingdom Network Rail Full time

    About Network RailOur passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.We're also a...

  • Night Team Leader

    2 weeks ago

    Wimbledon, Greater London, United Kingdom Network Rail Full time

    About Network RailOur passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.We're also a...

  • Patient Services Team Leader

    3 months ago

    Wimbledon, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Team Leader **Patient Services Team Leader** Wimbledon, London | Operations | Permanent | Full time 37.5 hours per week **Salary**: £30,000-£34,000 Who is Britain’s largest Healthcare Charity? We are. Through our award-winning hospitals and leisure facilities, we’re looking after the nation’s health like no one else....

  • Early Years Level 3

    4 weeks ago

    Wimbledon Park, United Kingdom Bright Start Recruitment Full time

    Join Bliss Childcare as a Room Leader/ Third in Charge!Perks: * Salary Negotiable up to £30,000 for high qualifications and experience * £500 Welcome Bonus for Level 2 or above * Monthly Bonuses up to £600 a year * 32 Days Holiday (Never work between Christmas and New Year again!) * Free Courses for career development * Pension Scheme * ...

  • Nursery Practitioner Level 3

    2 months ago

    Wimbledon, United Kingdom Tinies Full time

    *Nursery Practitioner Level 2 or 3 - Flexible work!*Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity*Salary: £13.45-£15.13 *(dependant on qualification/s and experience)*Do you have a passion for early years? Want flexible hours? Live in or near Wimbledon? Look no further, contact us today...

  • Nursery Assistant

    3 months ago

    Wimbledon, United Kingdom Pleiadian Group Full time

    **Level 2 or Level 3 Nursery Practitioner** **Wimbledon, South West London** **Salary - £15 an hour** At the Pleiadean Group we are excited to be working with one of the outstanding and well managed Private Day Nurseries based in Wimbledon. - Have level 2 or 3 qualification and experience of working with children and the team. - Having the best outcomes...

  • Retail Team Leader

    2 weeks ago

    Wimbledon, Greater London, United Kingdom Toolstation Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Team Leader to join our team at Toolstation. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth.Key ResponsibilitiesCustomer ServiceProvide a high level of customer service, ensuring...

  • Retail Team Leader

    2 weeks ago

    Wimbledon, Greater London, United Kingdom Toolstation Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Team Leader to join our team at Toolstation. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth.Key ResponsibilitiesCustomer ServiceProvide a high level of customer service, ensuring...

  • Team Leader

    4 months ago

    Wimbledon, United Kingdom CeX Ltd Full time

    **Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Wimbledon **Contracted hours**: **35 hrs (must be able to work weekends)** **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies,...

  • Early Years Educator

    3 months ago

    Wimbledon, United Kingdom Fennies Day Nurseries Ltd Full time

    **Position: Early Years Educator (Level 2/3)** **Salary: Up to £30,000** **Location**:17 Elm Grove, Wimbledon, Greater London, England, SW19 4HE **Hours: 41.25, 36-hour option available for 4 long days.** **Reports to: Room Leader** **Working at Fennies is about loving what you do and having the passion to be the best at it!** If you're an inspirational...

  • Room Leader

    3 months ago

    Wimbledon, United Kingdom Tigerlily Childcare Recruitment Full time

    Nursery Room Leader/ Room Manager - Wimbledon area* - Starting Salary £30,000* - Full Time* - £1250 joining bonus* We are seeking a Nursery Room Leader/Room Manager at this lovely setting in Wimbledon... As Room Leader you will be passionate about working with children, watching them develop under your care and looking to continue your career with a...

  • Room Leader

    3 months ago

    Wimbledon, United Kingdom Tigerlily Childcare Recruitment Full time

    Nursery Room Leader/ Room Manager - Wimbledon area* - Paying up to £30,000* - Full Time* - Baby room* **Benefits**: Performance Bonus, pension, birthday off, Free refreshments, CPD training, staff social event and lots more. We are seeking a Nursery Room Leader/Room Manager at this lovely setting in Wimbledon... **Ethos**: Nurture at the heart, EYFS,...

  • Pensions Operations Team Leader

    4 weeks ago

    West Wimbledon, United Kingdom Meridian Business Support Full time

    Meridian Business Support is collaborating with a prominent client in the Financial Services sector, seeking a Pensions Operations Team Leader to enhance their expanding team. This role offers a hybrid working arrangement.Role Overview:This pivotal leadership position is responsible for ensuring exceptional technical and customer service delivery to clients...

  • Room Leader

    3 months ago

    Wimbledon, United Kingdom Recruitment Professionals Full time

    Recruitment professionals are seeking a passionate Room Leader for a reputable nursery in Wimbledon. Position: Room Leader Location: Wimbledon Employment Type: Full-Time Shifts Pattern: Monday to Friday, 40 hours a week. **Salary**: Competitive, based on experience **Responsibilities**: - Craft age-appropriate curriculum for holistic child...

  • Room Leader

    3 months ago

    Wimbledon, United Kingdom Recruitment Professionals Full time

    Recruitment professionals are seeking a passionate Room Leader for a reputable nursery in Wimbledon. Position: Room Leader Location: Wimbledon Employment Type: Full-Time Shifts Pattern: Monday to Friday between 8:00 am - 6:30 pm, 40 hours a week. **Salary**: Competitive, based on experience **Responsibilities**: - Craft age-appropriate curriculum for...

Level 3 Service Operations Team Leader

4 months ago

Wimbledon, United Kingdom ETS Full time

**Job no**: 517182

**Brand**: ETS

**Work type**: Full time

**Location**: Wimbledon

**Categories**: Information & Technology

The Level 3 Service Operations Team Leader is responsible for managing daily operations of the Level 3 Service Operations Team, managing the team, representing the team to other stakeholders, and helping to ensure that the team and its services are constantly developing and improving.

The Level 3 Service Operations Team Leader will work closely with other Service Operations Team Leaders in the Service Operations Area to ensure that all ETS service teams are providing a consistent, standardized and amazing support experience.

**Responsibilities**:

- Managing and developing the Service Operations Level 3 Team to meet ETS customer service standards and standard operating procedures. Managing team to ensure D / W / M tasks are complete
- Developing and training the Service Operations Level 3 Team and develop support documentation to assist with managing incidents and requests
- Reporting and monitoring the Service Operations Team’s performance (tickets, call quality, customer sat etc) as per standard operating procedure
- Recruiting, interviewing, onboarding and performance management of Service Operations Team members
- Scheduling and resourcing the Service Operations Team to meet customer demand
- Trend analysis to detect continuous improvements, automation and shift left opportunities
- Provide metrics based on customer access channels to help us drive our preferred channels
- Engage with other Service Operations Team Leaders across countries and regions to ensure a consistent service is provided across all ETS services

**What we offer**:

- Rewards platform, cash health plan, travel discounts, in-house financial
- Employee share plan
- Consistently recognised externally as a ’Great Place to Work’
- Fun, social, egalitarian culture with focus on ownership and responsibility
- Global career opportunities in a network of brands and businesses
- Ongoing training and professional development
- Hybrid working model
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs