Level 3 Service Operations Team Leader
6 months ago
The Level 3 Service Operations Team Leader is responsible for managing daily operations of the Level 3 Service Operations Team, managing the team, representing the team to other stakeholders, and helping to ensure that the team and its services are constantly developing and improving.
The Level 3 Service Operations Team Leader will work closely with other Service Operations Team Leaders in the Service Operations Area to ensure that all ETS service teams are providing a consistent, standardized and amazing support experience.
**Responsibilities**:
- Managing and developing the Service Operations Level 3 Team to meet ETS customer service standards and standard operating procedures. Managing team to ensure D / W / M tasks are complete
- Developing and training the Service Operations Level 3 Team and develop support documentation to assist with managing incidents and requests
- Reporting and monitoring the Service Operations Team’s performance (tickets, call quality, customer sat etc) as per standard operating procedure
- Recruiting, interviewing, onboarding and performance management of Service Operations Team members
- Scheduling and resourcing the Service Operations Team to meet customer demand
- Trend analysis to detect continuous improvements, automation and shift left opportunities
- Provide metrics based on customer access channels to help us drive our preferred channels
- Engage with other Service Operations Team Leaders across countries and regions to ensure a consistent service is provided across all ETS services
**Experience**
- Minimum 5 year’s experience working within a technology support context
- Minimum 2 year’s experience working as a leader or manager within a technology support context
- Minimum 4 years Administrator/Engineer experience in an XYZ environment
- Experience working within a commercial business preferred
- Experience working with Service Now preferred
- Experience with M365, Windows, Citrix environment preferred
- Experience working within a distributed environment like retail or banking preferred
**What we offer**:
- Rewards platform, cash health plan, travel discounts, in-house financial
- Employee share plan
- Consistently recognised externally as a ’Great Place to Work’
- Fun, social, egalitarian culture with focus on ownership and responsibility
- Global career opportunities in a network of brands and businesses
- Ongoing training and professional development
- Hybrid working model
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs
LI-LW1#FCB#LI-Hybrid
-
Room Leader Level 3
5 months ago
Wimbledon, United Kingdom Recruitment Professionals Full timeRecruitment professionals are seeking a passionate Level 3 Room Leader for a reputable nursery in Wimbledon. Position: Room Leader Level 3 Location: Wimbledon Employment Type: Full-Time Shifts Pattern: Monday to Friday, 40 hours a week. **Salary**: Competitive, based on experience **Responsibilities**: - Craft age-appropriate curriculum for holistic...
-
Service Advisor Team Leader
5 months ago
Wimbledon, United Kingdom Command Recruitment Full timeService Advisor TEAM LEADER - Fast Moving Car Dealership - **NO UP SELLING & No Weekends - Brand NEW Site** - Basic salary £32,000 (& No Bonus's to TRY and hit) - Prime Location - Great Brands Our client is a part of an independent dealership group who represents many reputable Brands in the world. Our client is seeking a Senior Service Advisor / Team...
-
Internal Freezer Team Leader
5 months ago
Wimbledon, United Kingdom JJ Food Service Full timeTo be considered for this position Internal Freezer Team leader you must be a current employee of JJ Food Service Ltd. Group Operations Branch Wimbledon Team Shared Resources Team Job Type Full Time Job Role Freezer Team Leader Report To Branch Manager Deputy Branch Manager Warehouse Manager/Senior Freezer Team Leader Reported From Allocated Wimbledon...
-
Patient Services Team Leader
5 months ago
Wimbledon, United Kingdom Nuffield Health Full timeHEAD OFFICE Patient Services Team Leader **Patient Services Team Leader** Wimbledon, London | Operations | Permanent | Full time 37.5 hours per week **Salary**: £30,000-£34,000 Who is Britain’s largest Healthcare Charity? We are. Through our award-winning hospitals and leisure facilities, we’re looking after the nation’s health like no one else....
-
Nursery Assistant
5 months ago
Wimbledon, United Kingdom Pleiadian Group Full time**Level 2 or Level 3 Nursery Practitioner** **Wimbledon, South West London** **Salary - £15 an hour** At the Pleiadean Group we are excited to be working with one of the outstanding and well managed Private Day Nurseries based in Wimbledon. - Have level 2 or 3 qualification and experience of working with children and the team. - Having the best outcomes...
-
Production Team Leader
2 days ago
Wimbledon, United Kingdom CV-Library Full timeProduction Team Leader Location: Wimbledon Salary: £28,000 40 hours per week – 5 over 7 shift pattern, 3pm – 11.30pm We have an immediate requirement for an experienced Production Team Leader, to join our growing operation in Wimbledon. The Production Team leader will lead the afternoon production team in producing customer orders of...
-
Early Years Educator
5 months ago
Wimbledon, United Kingdom Fennies Day Nurseries Ltd Full time**Position: Early Years Educator (Level 2/3)** **Salary: Up to £30,000** **Location**:17 Elm Grove, Wimbledon, Greater London, England, SW19 4HE **Hours: 41.25, 36-hour option available for 4 long days.** **Reports to: Room Leader** **Working at Fennies is about loving what you do and having the passion to be the best at it!** If you're an inspirational...
-
Room Leader
5 months ago
Wimbledon, United Kingdom Tigerlily Childcare Recruitment Full timeNursery Room Leader/ Room Manager - Wimbledon area* - Starting Salary £30,000* - Full Time* - £1250 joining bonus* We are seeking a Nursery Room Leader/Room Manager at this lovely setting in Wimbledon... As Room Leader you will be passionate about working with children, watching them develop under your care and looking to continue your career with a...
-
Room Leader
5 months ago
Wimbledon, United Kingdom Tigerlily Childcare Recruitment Full timeNursery Room Leader/ Room Manager - Wimbledon area* - Paying up to £30,000* - Full Time* - Baby room* **Benefits**: Performance Bonus, pension, birthday off, Free refreshments, CPD training, staff social event and lots more. We are seeking a Nursery Room Leader/Room Manager at this lovely setting in Wimbledon... **Ethos**: Nurture at the heart, EYFS,...
-
Team Leader
6 months ago
Wimbledon, United Kingdom CeX Ltd Full time**Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Wimbledon **Contracted hours**: **35 hrs (must be able to work weekends)** **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies,...
-
Restaurant Manager and Team Leader
2 days ago
Wimbledon, Greater London, United Kingdom Malmaison Hotels Full timeAbout the RoleWe are seeking an experienced Restaurant Manager and Team Leader to join our team at Malmaison Hotels. This is an exciting opportunity to take your career to the next level and become part of a dynamic and supportive team of professionals.ResponsibilitiesManage a team of restaurant staff to deliver exceptional customer service and maintain high...
-
Block Management Team Leader
7 days ago
Wimbledon, United Kingdom James & Partners Full timeJoin one of London’s most prestigious and accomplished estate agencies! With over 50 years of industry expertise, this firm is renowned for its exceptional career development, market leadership, and the unique benefits of working across multiple high-profile offices throughout the city.We are actively seeking an experienced Senior Block Property Management...
-
Block Management Team Leader
3 weeks ago
Wimbledon, United Kingdom CV-Library Full timeJoin one of London’s most prestigious and accomplished estate agencies! With over 50 years of industry expertise, this firm is renowned for its exceptional career development, market leadership, and the unique benefits of working across multiple high-profile offices throughout the city. We are actively seeking an experienced Senior Block Property...
-
Room Leader
5 months ago
Wimbledon, United Kingdom Recruitment Professionals Full timeRecruitment professionals are seeking a passionate Room Leader for a reputable nursery in Wimbledon. Position: Room Leader Location: Wimbledon Employment Type: Full-Time Shifts Pattern: Monday to Friday, 40 hours a week. **Salary**: Competitive, based on experience **Responsibilities**: - Craft age-appropriate curriculum for holistic child...
-
Room Leader
6 months ago
Wimbledon, United Kingdom Recruitment Professionals Full timeRecruitment professionals are seeking a passionate Room Leader for a reputable nursery in Wimbledon. Position: Room Leader Location: Wimbledon Employment Type: Full-Time Shifts Pattern: Monday to Friday between 8:00 am - 6:30 pm, 40 hours a week. **Salary**: Competitive, based on experience **Responsibilities**: - Craft age-appropriate curriculum for...
-
Level 2/3 Nursery Practitioner
6 months ago
Wimbledon, United Kingdom Playdays Nurseries Full timeWe are a large day nursery company with 5 branches over London and are currently looking to recruit new team members to work full time within our Wimbledon SW19 branch. We also have nurseries in Chiswick W4 and Barons Court W14. Ideally you should have qualifications to a Level 2 or 3 in Childcare and Education or above. We offer shift work between the...
-
Operations Operative
6 months ago
Wimbledon, United Kingdom JJ Food Service Full timeOperations Operative/ Helper Are you looking for a driver’s helper job with a great work-life balance? Do you have a friendly nature and enjoy meeting new people? Then this could be the job for you. At JJ Foodservice, we know life doesn’t revolve around work. That’s why our drivers have regular local delivery areas with no rotas, evenings, or...
-
Block Management Team Leader
2 weeks ago
Wimbledon, United Kingdom James & Partners Full timeJoin one of London’s most prestigious and accomplished estate agencies! With over 50 years of industry expertise, this firm is renowned for its exceptional career development, market leadership, and the unique benefits of working across multiple high-profile offices throughout the city.We are actively seeking an experienced Senior Block Property Management...
-
Block Management Regional Team Leader
2 months ago
Wimbledon, United Kingdom CV-Library Full timeBlock Management Regional Team Leader Based in Wimbledon Working hours: Mon-Thurs 9am to 5.30pm Friday 9am to 5pm Hybrid working Immediate Start Up to £60k basic, car allownace PLUS gym membership discounts, cycle to work scheme, life Assurance, heath care cash plan, interest free transport season ticket loan, charitable giving assistance and...
-
Baby Room Leader
5 months ago
Wimbledon, United Kingdom Search Hire Hurrah Full timeSearch, Hire, Hurrah! are a part of multi award winning, independent and teacher owned Nineteen Recruitment, and we are delighted to be working with a fantastic client in Wimbledon, recruiting on their behalf for a Baby Room Leader to join their amazing team. This is a full time and permanent position working Monday to Friday over 51 weeks. So, are you...