Practice Administrator

3 weeks ago

Wakefield, United Kingdom Conexus Healthcare Ltd Full time

**Please note the vacancy is advertised on behalf of Warrengate Medical Centre.**

**Closing date 19th February 2023.**

**Job Overview**

Warrengate Medical Centre is a busy and friendly town-centre Doctor’s surgery providing a full range of NHS services to a list size of approximately 11,000 patients. We are a high achieving friendly training Practice with an excellent reputation situated in the Centre of Wakefield close to transport links and local amenities.

We are committed to maintaining our high standard of patient care and customer service in a friendly and professional environment and we are currently looking for a part-time Practice Administrator to join our friendly team.

This is a permanent position working 22.5 hours per week. The pattern of working is detailed below, however flexibility is required for covering annual leave and sickness absences:

- Monday : 8.00am - 4.30pm
- Tuesday : 10.00am - 6.30pm
- Wednesday : 8.00am - 4.30pm
- **You Should be**:_

You will need to have excellent communication and organisational skills, together with a caring and solution focused approach to patient related problems. The main duties will be answering phones and dealing with patients face to face, care navigating patients to the most appropriate person / service to help, dealing with repeat prescriptions, scanning, managing patient related tasks as directed by the Practice team.

You will have the ability to remain calm in difficult situations as well as having the initiative to identify outstanding workload and support the team in completing this. Flexibility to cover colleagues annual leave and sickness is essential.

Full training will be given but Medical Administration and Receptionist experience in a similar environment would be advantageous.

For more details about this position please see “Job Description and Person Specification”

For further information please contact Julie Woods, Office Manager on 01924 371011
- **About us**_

A Practice profile is below for reference:

- List size (approx. 11,000)
- Rated Good by the CQC in March 2016
- Excellent GP / ANP team (4 Partners, 1 Salaried GPs and 2 ANPs) and nursing team (3 Practice Nurses, 1 Treatment Room Nurse)
- High QOF achievements
- SystmOne clinical system
- We offer all services in line with PMS Practice and also participate in all local and directly enhanced services
- Training practice (GP Registrars, FY2s, Nurse Students)
- We are part of an evolving network of GP Practices that are responsive to the changing climate of General Practice
- **Job responsibilities**_

Duties will include, but are not limited to:

- Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
- Dealing with general enquiries from patients and prioritising the management of these
- Dealing with repeat prescription orders and prescription queries
- Managing your time and workload efficiently
- Assisting with the smooth running of clinics and surgeries
- Providing help and advice to all visitors to the surgery and the building
- Dealing with tasks that clinicians may assign to you in an effective and timely manner
- Covering colleague’s shifts in the event of absence or holiday
- Effective communication between staff, the practice, patients and other agencies
- Understanding and implementation of the practice protocols and procedures
- Carrying out the daily tasks set for you by the Office Manager
- Attending training and staff meetings as required
- Supporting with other reasonable duties as required
- Follow the practices’ Infection Prevention & Control policies and protocols

**Job Summary**

The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

**Duties and Responsibilities**

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Photocopy as requested
- Processing and distributing incoming (and outgoing) mail
- Provide administrative support to m

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