Detention Custody Officer

3 months ago

Horley, United Kingdom Mitie Full time

**£35,989 per annum**:

- **Basic Salary £33,589 per annum plus £2400 Specialist Operational Allowance**:

- **Your full salary including allowance will be paid monthly.**:

- **Opportunity to earn an extra £2,500 over your first two years' service with our Standout bonus scheme.**:

- **Overtime Opportunities**:

- **37.5 hours per week**:

- **Pension**:

- **Life Insurance**:

- **Retail Discount Vouchers**:

- **Free Parking**:

- **Uniform Provided**:

- **4 weeks initial training course Monday - Friday 8am - 5pm on FULL PAY**

Working as a Detention Custody officer within our team means that you will be transporting and removing immigration returnees within the UK and flying internationally, other modes of transportation can be used in some circumstances. This will mean you are the responsible for maintaining high standards of safety and security for those being removed from the UK, whilst promoting their welfare and decency.

In this fast-paced role you will need to have strong communication and interpersonal skills to support colleagues, work together in teams and a passion for delivering exceptional service to our returnees. No two days are the same and as you gain experience within this challenging role, we'll support you throughout your time to grow and develop.

**Salary and working hours**
- **£35,989 per annum (and potential opportunity for over time) - Your full salary will be paid monthly.**:

- Contractual hours: only 37.5 hours per week
- Full flexibility will be needed as this is a 24-hour service, 365 days a year. Our current shift pattern requires 10 days of availability which is then followed by 4 days off.

International Removal DCOs are on a shift pattern of 10 days on and 4 days off. Within those 10 days on you will be expected to be ready to perform duties when requested, usually with 72 hours' notice, but this may sometimes be less than 12 hours' notice.

**Who we are looking for**

We're looking for respectful, diligent, and caring people to join our team. Being a Detention Custody Officer demands patience, resilience, and professionalism to handle an ever-changing day. You'll need the emotional intelligence to understand and reassure others, even if you can't speak their language. Adaptability is important too, as is a genuine commitment to safety, respect, and dignity.

**Training**

Once you have passed our selection and vetting process, you'll begin your Care & Custody career by completing a 4-week initial training course (ITC) Monday to Friday 8am - 5pm locally on FULL PAY. Both this and continued development over the next 12 months alongside on the job mentoring and assessments, you will gain our accredited Level 3 apprenticeship in Detention and Custody which will fully equip you for this role.

**Benefits**

At Mitie, we think it's really important to reward you for a job well done. We understand that what you need from us as your employer in order to make you feel supported and secure extends to more than just your salary. All Mitie colleagues receive a Virtual GP Service, Life Assurance and our Employee Assistance Programme. Our voluntary benefits include share options, cycle to work, save as you earn and salary finance as well as Partner discounts at your favourite retailers, leisure and utilities companies.

You will also have the opportunity to be part of our Mitie Stars reward and recognition scheme and to joining one of our seven diversity and inclusion networks, helping us to become a Great Place to Work.
- We are very proud of our rich and diverse culture and backgrounds. Everyone at Mitie has a voice and is treated equally. Our aim is to create a ‘Great Place to Work' by attracting and retaining a diverse workforce and fostering a truly inclusive culture where everyone can bring their true selves to work._

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