Funeral Service Operative

2 weeks ago

London, United Kingdom Dignity PLC Full time

**Full-time, permanent**
**Wembley Admin Centre, Wembley, London**
**£26,364.00 per annum + on-call ancillary payments**
**39 hours per week + on-call**
**Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary**
At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.
We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care.
Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.
We are dedicated to providing the highest standards of funeral care, services and facilities to you, your family and your loved one. Our team will listen to your needs and wishes with care, so arrange a personal and special farewell. We have two private chapelsof rest which you can use to spend time alone with your loved one during the time leading up to the funeral if you wish.
Wembley Admin Centre in Sudbury London is looking for a dedicated, professional and empathetic individual to join our committed and collaborative team as a Funeral Service Operative. Our values: Professional, Compassion, Respect & Knowledge form the basis ofall our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.
Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the funeral services industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensurethat you are delivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools,access to financial support and a broad range of benefits.
**What Will I Be Doing as A Funeral Service Operative?**
As a Funeral Service Operative, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families. Working collaboratively with our Funeral Services team, youwill work closely with our Funeral Arrangers and our Funeral Directors, to care for and to prepare the loved ones in our care, for their final journey, whilst also reassuring the families and ensuring that everything runs smoothly.
Some of our posts will require you to assist our on-call rota at night and at the weekend, though this will be fully discussed with you throughout the recruitment process.
Other duties will include:

- Preparing and ensuring the cleanliness of vehicles
- Aid with bringing the deceased into our care
- Being part of the funeral service by bearing the coffin and driving company vehicles
- Assisting the Funeral Director with pre-funeral checks including route planning and address checking.
**What Do I Need?**:

- A full UK driving licence
- Good level of physical fitness, as this role will involve heavy lifting duties
- The necessary documentation for a basic DBS, reference & driving licence check.
- Pride in your appearance, ensuring you are always professional
- A caring and empathetic nature
- The determination to deliver excellent client services
Advantageous:

- Previous experience in the industry, though this is not required, as full training will be provided.
**What are the next steps?**
**Equality, Diversity and Inclusion Statement**
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.
REF-202531

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