Part Time Receptionist/administrator

3 weeks ago


Nottingham, United Kingdom Welbeck Surgery Full time

**Receptionist/Administrator**

Welbeck Surgery is a friendly practice aiming to provide the best patient-centered care to our community of approximately 5000 patients. We are a small and cohesive team committed to working together in a happy, supportive working environment.

We currently have a vacancy for a part time receptionist/administrator for 16 hours per week. Ideal hours would be : Tuesday 8am - 1pm, Thursday and Friday 1pm - 6.30pm.

Based on a busy reception desk, you may be the first contact patients have with our Practice. You will need to project a positive, friendly image both in person and on the telephone. You will be providing a comprehensive reception and administrative service to support our clinicians so will need to be motivated and able to work under pressure.

Duties will include dealing with telephone calls, booking appointments, greeting patients, and other tasks as set out in the job description. You will need to be upbeat with a can-do attitude and have exceptional customer service skills along with strong interpersonal and IT skills. Previous experience would be useful for this role but full training will be given. Flexibility regarding working hours is essential as the you will be required to cover sickness and annual leave within the team.

For an informal discussion regarding either role please contact the Practice Manager, Sarah Childs, on 0115 9620932

**MAIN DUTIES OF THE JOB**:
Telephone Duties
- Making appointments and signposting patients to appropriate services
- Taking requests for prescriptions
- Home visit requests
- Deal with general enquiries and complaints

Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Handing out prescriptions
- Respond to needs of the clinical team

Prescriptions
- Raising prescriptions as per Practice protocols
- Dealing with queries relating to repeat prescriptions

General
- Input and extract information from Practice computer system
- Involvement in recalls and QOF targets
- Always observe health and safety guidelines
- Data entry of new and temporary registrations and relevant patient information e.g. smoking status, BP, ethnicity, medication from hospital letters.
- General housekeeping
- Any other reasonable duties as necessary

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: From £10.00 per hour

**Benefits**:

- Company pension

Application question(s):

- Availability to work Tuesday 8-1, Thursday & Friday 1-6.30pm plus holiday/sickness cover

**Education**:

- A-Level or equivalent (preferred)

Work Location: One location

Reference ID: PTREAPRIL22



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