Receptionist and Administrator

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Gynaecology
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (Cover required 7 days a week. Shifts are a mixture of 8 hour and 12 hour.)
- **Job ref**
- 164-5267014**Site**
- Queens Medical Centre
- **Town**
- Nottingham
- **Salary**
- £22,383 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

This is an exciting opportunity within A23 emergency gynae and early pregnancy triage /outpatient and inpatient services based at the Queens Medical Centre Campus. Working as a Receptionist you will cover a day 7 a week service which operates over full 24 hours days. This will include weekend and bank holidays. You must be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

Working as part of the A23 reception team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Medway PAS and other relevant booking systems you will arrange outcome appointments, arrange follow-up appointments, organise outpatient clinic notes and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

You must be educated to GCSE standard, or equivalent possess excellent communication skills and be competent in the use of computers systems including Microsoft packages.

Working for our organisation

A23 is both a triage and inpatient unit based at the Queens Medical Centre Campus next to A&E, here we provide specialist gynaecological and early pregnancy care for women across Nottingham and Nottinghamshire.

Detailed job description and main responsibilities

Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality. Attend patients onto the trust bedstate using Nervecentre.

Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport as necessary.

Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.

Ensure all clinic outcomes are recorded accurately on the day or within the shortest time frame.

Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.

Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times

Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.

Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately**_._**

Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.

Undertake any other duties, which may reasonably be required.

Person specification

**Qualifications**:
Essential criteria
- 5 GCSE's

Desirable criteria
- Administrative qualification

Experience

Essential criteria
- Relevant work experience such as customer service or administration - at least 1 years

Desirable criteria
- Employment in NUH or an acute hospital setting

**Skills**:
Essential criteria
- Keyboard and basic database/word processing skills

Desirable criteria
- Word processing or similar administrative qualification
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the ess

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