Hmrc Service Director

3 weeks ago

Telford, United Kingdom Fujitsu Full time

**Service Delivery Director**
**Location - UK Flexible, Requirement to be in Telford TEL16 on a regular basis, to include customer and Fujitsu Locations (see below)**

Are you accomplished, resilient and confident Service Delivery Director? Can you lead customers and unite internal teams to ensure exceptional service is delivered? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver a world class Service Delivery Management Service for a key UK Public Sector account? This is your world and your opportunity to transform it for the better.

**Your role**

We are looking for a Service Delivery Director to work on HMRC Managed Workplace Service contract and help deliver the new HMRC Workplaces services, Service Desk solution and Managed Print Services. You will form part of the HMRC Workplace team with the opportunity and exposure to other services we deliver to the HMRC. This role will require significant customer interaction and relationship building skills as the account evolves over the contract term, with a focus on managing customer relationships, negotiations, implementation and monitoring of service level agreements for the HMRC Managed Workplace Services. There will be a focus on seeking to continually and proactively to improve service delivery with the Fujitsu capability groups and HMRC Workplace teams with a focus on Customer Experience.
Location and on site specifics: Ad hoc visits to customer sites and Fujitsu locations

**Your experience**

In order to be successful in this role, you should have a proven track record in the following areas:

- Owns overall service vision and delivery across all areas of contract base.
- Actively owns service risks, controls service costs & improves productivity of high complexity contracts for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
- Works collaboratively with customers developing strategic roadmaps for IT delivery - Service Introduction and the successful management of change.
- Proactively leads internal and external suppliers in a service partnership as ‘one service team’ to customers.
- Leads & is a regular contributor & innovator to the continual improvement of Service Delivery standards & practices for the customer contract & SDM role family.
- Leads, motivates & develops their team, directly or indirectly to build business capability. Provides direction & constant improvement to quality.
- Accountable for significant cost budgets and governance of complex and diverse multidisciplinary teams within a global context
- Responsible for contract lifecycle, developing new business and growth within the account leading on opportunities and new business, such as renewals.

**Key Performance Indicators**
- Service performance meets Service Level Agreement (SLAs).
- Service availability, security, capacity & continuity.
- Delivery to P&L of account.
- Driving efficiency.
- Additional profitable service revenue.
- Customer satisfaction & action plan.
- Performance Management.

**Achieve together**

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu. #LifeatFujitsu

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