Customer Service Advisor

3 days ago


Newcastle Upon Tyne, United Kingdom Hadrians Recruitment Full time

Are you interested in joining an award-winning company with plenty of opportunities for personal development and lots of fun along the way...

Our client is a leading mortgage provider looking to recruit a brand new team of Customer Service Call Handlers as a result of their success and growth.

Experience is not essential as full training will be provided as long as you have an excellent telephone manner and communication skills, both written and verbal. Ideally, you’ll have previous experience in a customer service or administration role too.

Up to £250 salary increase quarterly based on performance

You will work within a team of people that are responsible for speaking to customers who are looking to review their mortgage. You will speak to customers on both an inbound and outbound basis whilst building rapport and helping them up to the point of wantingto proceed with our service, at which point the customer will be passed to a Mortgage Advisor.

Training will be based at the office in Newcastle for a period 3 months and will then be a hybrid model of working 3 days from home and 2 days in office.

My client will also consider flexible working options once probation is complete
- 3 months

Hours

Mon - Fri - 9-5.30pm including two late shifts a week which are 11.30am - 8pm and 10am - 6pm

1 in every 3 Saturdays (9-5pm) with a lieu day the following week

As a Customer Service Call Handler you’ll be responsible for:

- Being the first point of contact for customers calling in to discuss a range of products and services and building rapport whilst ensuring you maintain a courteous and friendly telephone manner.
- Part of a team that are the main lead source for the company and your role will therefore involve making inbound and outbound calls and ensure customers are set up and ready to transfer to an adviser.
- Relationship building within the wider business is crucial so that everyone works as one team towards a common goal of ensuring the customer is supported from start to finish.

Skills and experience: -- Excellent Communication skills
- Good working knowledge of IT systems
- Excellent accuracy and attention to detail
- Ability to prioritise and work to deadlines
- Good interpersonal skills
- Self-motivation and accuracy is essential for this role
- Strong work ethic



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