Lead Outreach Worker

5 months ago

Birmingham, United Kingdom Trident Reach Full time

**Lead Outreach Worker**

**Birmingham
- Washington Court**

**37.5 hours per week**

**Flexible Shifts
- 03:00am
- 23:00pm Monday
- Sunday.**

**£23,107.50 per annum**

**Must be a car driver and willing to drive outreach vehicles.**

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

**About the role**

We are looking to recruit a Lead Rough Sleepers Outreach Worker to join out award winning outreach team. Support clients rough sleeping or at risk of rough sleeping on the streets of Birmingham. The role is a permanent, working 37.5 hours a week Monday
- Sunday, flexible shifts from 03:00am
- 23:00pm. The role is to provide housing and support solutions to some of the most complex and vulnerable people in the city.

The role will involve undertaking extensive foot and vehicle outreach in all weathers through the whole of Birmingham. The role will require working professionally with a range of statutory and voluntary agencies.

Must be a car driver and willing to drive outreach vehicles.

**About You**

It is desired that you will have a wide-ranging experience of working with single homeless people with differing levels of support needs and from different backgrounds and an understanding of the resettlement pathways that need to be in place to reduce rough sleeping.

You will be motivated by the desire to make a real impact on individuals and communities and will be able to work on your own initiative as efficiently as possible across many different locations.

**Communication**
- Communicate effectively; verbally, non-verbally and in writing
- Sensitively adapt language and communication style

**Team Working**
- Recognising that delivering person centred service to customers is a team effort
- Ability to develop and establish relationships with colleagues and customers
- Demonstrate appreciation of the role and purpose of other departments

**Time Management**
- Planning and proactively identifying the steps required to ensure that the operational objectives of the service are met
- Employ multi-tasking and prioritising capabilities to provide support to customers and staff while dealing with ad-hoc and conflicting priorities in pursuit of the desired results

**Integrity**
- Ensuring confidentiality relating to customers and staff

**Impact and Influence**
- Influences through example set by own behaviour
- Listens actively and asks open questions to establish others’ viewpoint

**Problem Solving**
- Solving problems using own initiative without passing them upwards where possible
- Using available resources to generate solutions

**Experience**
- Experience of working within a busy environment
- Experience of keeping accurate and compliant records

**Applying**

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

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