E-commerce Assistant
6 months ago
**E Commerce Assistant**
**Administration Assistant c23- 25k**
**Derry/Londonderry**
Due to an increase in workload a new role has been created for a detailed orientated customer focused Assistant to work on Amazon services online for this successful E commerce company
This role would suit someone who has previous experience working in a small office environment, ideally minimum 3 years, and be prepared to get involved in whatever tasks are required. You must be solution focused with a passion for customer service.
Your key role will be perform general administrative duties and provide support to the company as required. The role will also entail dealing with customer enquiries in an effective, efficient and courteous manner.
**The Role**
- Assist the E-commerce team by downloading various reports for analysis - there are various software tools they utilise however, full training will be given on the use of these
- Help the E-commerce team with listings across various online platforms, Amazon being the prime marketplace
- Help with keyword research
- Competitor analysis - reviewing online competitors and providing reports on same
- Customer care - follow up inbound customer requests / enquiries
- Fulfilment of online orders as required
- Provide first point of contact with customers in relation to sales, delivery of stock and support with enquires, information and action enquires accordingly
- Maintain contact and regular briefing updates with customers on progress status of orders.
- Able to update stock on Amazon and analyse customer details.
- Monitor listings and products online
- Provide admin support to management
- Demonstrate excellent time-management skills and the ability to work independently
- Actively seek solutions through logical reasoning and data interpretation skills
- Strong prioritisation and time management skills, with a high degree of flexibility.
**Skills and Qualifications**
- 3 years + administration experience essential within an office/customer environment or ecommerce company
- Key skills would be someone who is organised, detail focussed, computer literate and proficient in Excel
- Must be able to see a task to completion
- Good telephone manner and able to resolve customer queries
- Experience using Microsoft word and excel essential
- Must be analytical and good at problem solving.
- Technical (Computers & Internet) savvy is required.
- Enthusiasm and strong self-motivation.
- Must be familiar with selling on Amazon
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Computer literacy: 3 years (preferred)
- E-commerce: 1 year (preferred)
- amazon: 1 year (preferred)
Work Location: In person
Reference ID: e commerce
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