Apprentice Customer Service Consultant
1 month ago
**What will the apprentice be doing?**
- Speaking with clients and working collaboratively to determine their requirements.
- Planning overall appearance and function of all our bathroom products Maintaining awareness of trends and product development within the bathroom industry.
- Take ownership of customer orders from start to finish as well as offering a high standard of after sales services.
- Supporting in the warehouse.
- Comfortable processing payments.
- Assist in the upkeep of the showroom: Maintain clean displays, order/restocking customer brochures; raising any snagging requirements; selling ex-display and end of line products
- Be responsible for pricing the showroom displays and promoting special offers
**What training will the apprentice take and what qualification will the apprentice get at the end?**
- You will achieve the Customer Service Practitioner Level 2 Apprenticeship Standard.
- You will have mentor for one to one teaching and learning.
- There are workshops that you need to attend via Zoom.
- You will complete Functional Skills in Maths and English if required.
- In-house training will be given to support specifics of the role.
- Programme to include 20% off the job training
- On-the-job training will be given to support specifics
**What is the expected career progression after this apprenticeship?**
- The opportunity to further develop and progress, once the apprenticeship is completed.
- Strong communication skills - both written and verbal, in order to communicate with clients, team members as well as suppliers confidently
- No experience is necessary all training will be given
- PC literate
- Respect for differing opinions, styles, and financial situations
- Strong desire and willingness to learn
**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
**Qualifications**
- GCSE or equivalent English (Grade 9-4/A-C) desirable
- GCSE or equivalent Maths (Grade 9-4/A-C) desirable
**Things to consider**
- There will be some support required within the warehouse.
**Salary**: £5.28-£10.42 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Southend-on-Sea: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: AG - CS
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