Apprentice Parts Sales Advisor

2 weeks ago


SouthendonSea, United Kingdom GSF Car Parts Full time

Launch your career with GSF Car Parts as an Apprentice Parts Sales Advisor with this exciting opportunity starting in the warehouse and progressing into a sales role within our Southend-on-Sea branch. As a rapidly expanding company, we are looking for motivated people to become our future leaders.

This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Parts Alliance has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.

**The role will involve;**

Initially starting in the warehouse to develop an understanding of how the business operates and becoming familiar with the stock and parts the role will involve:

- Checking and putting away supplier delivered parts according to procedures
- Checking for damaged stock
- Picking and loading van / carrier accurately for timely customer delivery
- Checking customer returns for resale, warranty or surcharge
- Checking stock quantities are correct against computer
- Checking stock is stored in the allocated bin locations

Once the Apprentice becomes familiar with the business and stock the Apprentice will then progress on to the sales aspect of the business, duties involve:

- Offering exemplary customer service through efficient and accurate parts look up
- Communicating with the customer from start of transaction to end
- Answering the phone efficiently, professionally and politely
- Phone out daily to connect with allocated customers
- Offering retail customers a warm and friendly service
- Contributing to a positive “can do” environment
- Working towards improvements on a monthly basis as well as KPI’s

After the end of the 16 months, the apprentice will be awarded Customer Service Practitioner Level 2.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

**Skills required**
- Good administration skills
- Excellent telephone manner
- Ability to deliver excellent customer service
- Basic numerical and literacy skills

**Personal Qualities**
- Friendly and confident personality
- Able to work effectively as part of a team
- Attention to detail
- Works well and can deliver results under pressure
- Desire to gain knowledge and learn new skills
- Target driven and motivated by achieving objectives and able to deal with rejection

**Qualifications required**

GCSE or equivalent Maths and English at grade D or above desirable but not essential.

**Employer Description**

GSF Car Parts is one of the UK’s leading motor factor businesses with branches nationwide supplying thousands of automotive trade and retail customers with original equipment quality parts through unrivalled levels of customer service. Through cutting edge technology, strong relationships with global manufacturers and a highly skilled workforce, we provide excellent customer service at every turn that helps to keep the UK’s vehicles on the road.

**Other information**

**Job Types**: Full-time, Apprenticeship

**Salary**: £5.28 per hour

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 05/04/2023
Reference ID: 224349
Expected start date: 07/04/2023


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