Implementation Consultant

3 weeks ago


City of London, United Kingdom Ruleguard Full time

Join a company that’s taking the RegTech industry by storm

We are seeking a professional and diligent **Implementation Consultant** to join our close-knit and friendly Implementation Team who implement our powerful regulatory compliance software for some of the biggest financial firms in the world.You will join us on a **full-time, permanent basis**.Inreturn, you will receive a**competitive salary of £55,000 - £60,000 per annum plus benefits.**

**About us**:
**Benefits we offer:**
- 25 days of annual leave increasing by 1 day each year up to 30 days
- Employer pension scheme
- Private Health Insurance
- Medical Cash Plan
- Income Protection
- Life Assurance
- GyM/Fitness benefits
- Flexible working
- Home workspace equipment allowance
- Wellbeing and social events

**The Implementation Consultant** **role**:
This is a fast-moving project management and software implementation role.

**Responsibilities of our Implementation Consultant** i**nclude**:

- Capturing and analysing business requirements to determine the optimal implementation plan
- Leverage our software platform to satisfy requirements with effective setup and configuration
- Managing the customer acceptance planning and sign-off process
- Maintaining and developing our project planning templates across our product suite
- Collaborating with Account Managers and Delivery colleagues to provide an optimal customer experience
- Managing customer expectations, requirements and communication on a range of internal and external projects
- Reporting to the Principal Implementation Consultant with accurate and timely MI on the status of the current project portfolio
- Ensuring projects are delivered on time and to specification
- Training new and existing users on the use of our software platform
- Assisting in developing customer relationships and loyalty

**What we are looking for in our Implementation Consultant**:
**Your Knowledge & Experience**:

- Enterprise software implementations
- Business analysis and requirements capture
- Knowledge of customer service practices
- Experience with helpdesk management tools
- Business software customer support
- Customer relationship management
- Project and programme management
- Familiarity with relational databases
- Experience working in a SaaS software firm
- Experience of the above within the financial services sector would be a bonus

**Your Skills & Abilities**:

- Freshdesk helpdesk software, or similar
- Technical aptitude and the ability to rapidly learn new software
- Excellent written and verbal communication skills
- Excel (advanced level)
- MS Project/Basecamp or similar PM tools
- Charisma, charm and professionalism
- Creative problem solving
- Time management
- Prioritisation and triage
- Personal organisation

If you are looking for a new challenge, please click **apply** now to be considered for our **Implementation Consultant** vacancy - we’d love to hear from you



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