Customer Support Lead
4 weeks ago
'As an established Manager, you will already have a successful track record of leading people and will be known for engaging, motivating and leading by example. You will know the importance of creating a great working culture, not because it sounds good but because you want the best for your team. You have excellent leadership and communication skills and are an innovative thinker, willing to try new approaches and someone who constantly strives to do better. You will have previous experience in a technical environment.
The overall focus of this role is to ensure the delivery on key company KPI’s whilst ensuring the customer journey is effortless and of the highest standard.
KNOWLEDGE, SKILLS AND EXPERIENCE Required:
- Leadership experience with a confident attitude
- Process improvement, coaching and developing people
- Effective and confident in communicating and building relationships at all levels - internaland external stakeholders
- Great problem-solving skills
- Possess high attention to detail
- Educational qualifications to support the ability to analyse data
- Excellent written and verbal interpersonal skills with the ability to communicate effectively atall levels of organisation; both internally and with customers
- At least 2 years of experience in a customer service senior role in a busy B2C environment
- A hunger and excitement to work for a fast-growing business
- An interest in automated service solutions: AI / Chatbot
- Experience in an engineering/technology led organisation
- A willingness to roll-up sleeves, be flexible, and take responsibility Personal qualities:
- A clear and effective communicator
- Charismatic with a sense of fun
- Desire to succeed and deliver exceptional output
- People driven and results orientated
- Confident with a strong self-belief and a positive attitude
- You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do
- You love rolling up your sleeves to get it done
*
**Salary**: £28,000.00-£31,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- Customer Service: 4 years (required)
Work Location: In person
Reference ID: CSL6
-
Customer Support Specialist
4 weeks ago
Coventry, United Kingdom Consult Energy Full timeCustomer Support Specialist Consult Energy are working with a leading provider of energy services in the UK, dedicated to delivering exceptional customer experiences and innovative solutions. With a commitment to sustainability and customer satisfaction, they are at the forefront of shaping the future of the energy industry. Position Overview: Customer...
-
Customer Support Specialist
4 weeks ago
Coventry, United Kingdom Consult Energy Full timeCustomer Support SpecialistConsult Energy are working with a leading provider of energy services in the UK, dedicated to delivering exceptional customer experiences and innovative solutions. With a commitment to sustainability and customer satisfaction, they are at the forefront of shaping the future of the energy industry.Position Overview: Customer Support...
-
Technical Support Lead
7 days ago
Coventry, United Kingdom People Squad Full timeJob DescriptionOur client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the...
-
Technical Support Lead
7 days ago
Coventry, United Kingdom People Squad Full timeOur client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the retail and trade...
-
Customer Support Advisor
4 weeks ago
Coventry, United Kingdom Adecco Full timeMarket leading multi-brand operational leasing organisation are looking to recruit 2 x Customer Support Advisors, one on an ongoing basis and another covering sickness for a minimum of 3 months. These roles are hybrid working 4 days from the office in Coventry, the other day can be worked from home. **The Opportunity** The customer care specialist will...
-
Customer Engagement Lead
13 hours ago
Coventry, United Kingdom Orbit Group Full timeOrbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has...
-
Coventry, United Kingdom Undisclosed Full timeCustomer Account Representative £14.79 per hour PAYE Contract until Dec 2024 Our client is currently searching for a Customer Account Representative to join their team in Coventry. You would be responsible for delivering world-class service and supporting the business by responding to customer enquiring, updating the business systems, collaborating...
-
Technical Support Lead
7 days ago
Coventry, United Kingdom People Squad Full timeOur client is a Britishtechnology company and is on a mission to protect and save lives bymaking innovative home safety products which are simple andaccessible. They aim to revolutionise the way business is conductedin its chosen business segments. The business is a leading providerof smoke heat and carbon monoxide detectors to the retail and tradesectors...
-
Customer Support Advisor
13 hours ago
Coventry, United Kingdom Cambridge University Press & Assessment Full time**Hybrid, Coventry** We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. If you are innovative, outgoing, a great team player and looking for a new and exciting challenge this could be the role for you. OCR (Oxford Cambridge and RSA Examinations)...
-
Customer Support Advisor
13 hours ago
Coventry, United Kingdom Cambridge University Press and Assessment Full time**Hybrid, Coventry** We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. If you are innovative, outgoing, a great team player and looking for a new and exciting challenge this could be the role for you. OCR (Oxford Cambridge and RSA Examinations)...
-
Clinical Lead
6 days ago
Coventry, United Kingdom Meridian Business Support Full timeClinical Lead – Day shifts £21.00 - £22.00 per hour - 40 hours per weekCoventry, West MidlandsMust be Nurse Qualified and hold a valid NMC Registration - RGN/RMNMeridian Business Support is currently recruiting for a Clinical Lead for a Private Care Provider based in Coventry, West Midlands Our client is looking for a full time Clinical Lead to...
-
Clinical Lead
4 weeks ago
Coventry, United Kingdom Meridian Business Support Full timeClinical Lead – Day shifts £21.00 - £22.00 per hour - 40 hours per week Coventry, West Midlands Must be Nurse Qualified and hold a valid NMC Registration - RGN/RMN Meridian Business Support is currently recruiting for a Clinical Lead for a Private Care Provider based in Coventry, West Midlands Our client is looking for a full time Clinical...
-
Clinical Lead
4 weeks ago
Coventry, United Kingdom Meridian Business Support Full timeClinical Lead – Day shifts £21.00 - £22.00 per hour - 40 hours per weekCoventry, West MidlandsMust be Nurse Qualified and hold a valid NMC Registration - RGN/RMNMeridian Business Support is currently recruiting for a Clinical Lead for a Private Care Provider based in Coventry, West Midlands Our client is looking for a full time Clinical Lead to...
-
Clinical Lead
3 weeks ago
Coventry, United Kingdom Meridian Business Support Full timeClinical Lead - Day shifts £21.00 - £22.00 per hour - 40 hours per week Coventry, West Midlands Must be Nurse Qualified and hold a valid NMC Registration - RGN/RMN Meridian Business Support is currently recruiting for a Clinical Lead for a Private Care Provider based in Coventry, West Midlands Our client is looking for a full time Clinical Lead to...
-
Customer Care Process Lead
6 days ago
Coventry, United Kingdom Jaguar Land Rover Full timeCoventryBeyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry. WHAT TO EXPECT The Overseas region consists of 70+ countries, 8 National Sales Companies...
-
Customer Support Team Leader
7 days ago
Coventry, United Kingdom People Squad Full timeJob DescriptionAre you looking to advance your career by moving into a Customer Support Team Leader role? If so read on!Our client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionize the way business is conducted in its chosen...
-
Customer Support Team Leader
7 days ago
Coventry, United Kingdom People Squad Full timeAre you looking to advance your career by moving into a Customer Support Team Leader role? If so read on!Our client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionize the way business is conducted in its chosen business segments....
-
Clinical Lead
5 days ago
Coventry, United Kingdom Meridian Business Support Full timeClinical Lead – Day shifts £21.00 - £22.00 per hour - 40 hours per week Coventry, West Midlands Must be Nurse Qualified and hold a valid NMC Registration - RGN/RMN Meridian Business Support is currently recruiting for a Clinical Lead for a Private Care Provider based in Coventry, West Midlands Our client is looking for a full time Clinical Lead to work...
-
Clinical Lead
3 weeks ago
Coventry, United Kingdom Meridian Business Support Full timeClinical Lead – Day shifts £21.00 - £22.00 per hour - 40 hours per week Coventry, West Midlands Must be Nurse Qualified and hold a valid NMC Registration - RGN/RMN Meridian Business Support is currently recruiting for a Clinical Lead for a Private Care Provider based in Coventry, West Midlands Our client is looking for a full time Clinical Lead to work...
-
Customer Support Team Leader
7 days ago
Coventry, United Kingdom People Squad Full timeOur client is a Britishtechnology company and is on a mission to protect and save lives bymaking innovative home safety products which are simple andaccessible. They aim to revolutionise the way business is conductedin its chosen business segments. The business is a leading providerof smoke heat and carbon monoxide detectors to the retail and tradesectors...