Customer Service

4 weeks ago


Trafford, United Kingdom myrecruit Ltd Full time

myrecruit are looking for Customer Service Advisors in Trafford Park.

Working in an amazing brand new, state of the art office space.

**Hours**:
Working hours between 8am-9pm / 5 over 7 days.

Shift patterns currently:
8-5pm and 12-9pm

Weekends 8-5pm

(the late shift and weekends are currently worked from home).

When weekends are worked, a day off in the week, either side of the weekend will be given.

**Duties**:
General admin.

**Requirements**:
Stable internet connection is also required so advisors can effectively work from home.

Experience using Microsoft office desirable.

**Responsibilities**:

- Log information from calls received, file correspondence/data where required and maintain detailed and accurate records.
- To ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with the values and beliefs of the Company.
- Provide information, support and advice to our customers.
- Place customer orders via the admin console.
- Provide multi-channel customer service.
- Keep a record of all inquiries, comments and complaints.
- Collect customer feedback.
- Interact with store staff members to discuss any enquiries or queries that customers may have and consider the best solution.

Experience/Skills:

- Service focused
- Experience in customer service
- Strong communication skills
- Adaptable and flexible
- Organised
- Reliable
- Ability to work under pressure.
- Ability to work under pressure.

**Salary**: £9.50 per hour

**Benefits**:

- Canteen
- Company events
- Discounted or free food
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location



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