Business Support Officer

1 month ago

Wallington, United Kingdom Cognus Limited Full time

**Business Support Officer**

**Full-time, 37 hours per week - Fixed term contract until March 2024**

**Salary
- £25,266.22 per annum (Band 1B on Cognus pay scale)**

**Location: Cognus office, Wallington (Minimum 3 days a week will be office based)**

The Business Support Team are seeking to appoint an enthusiastic and innovative Business Support Officer to join our team on a full-time basis.This role will be part of the wider Business Support Team, providing administration support to services across the Company, but primarily supporting our Inclusion Service.

Cognus is at a very exciting moment in its evolution and growth. To support this expansion, we are looking for a professional and experienced individual who is willing to learn about the various teams that the wider Business Support Team support. An individual that enjoys a varied workload, is very organised, and who would be committed to delivering with excellence for the wider Business Support Team.

You will give us great commitment and in return we offer an excellent package including:

- Workplace pension scheme 4% to 8% matched contributions
- 28 days annual leave pro rata (plus Bank Holidays)
- Regular manager support and supervision.
- Regular CPD opportunities, including internal coaching
- Flexible working
- Perkbox and Sovereign Healthcare Cashback plans
- Employee Assistance Programme
- Staff Council, Staff EDI group and Mental Health First Aiders to support wellbeing and inclusion
- Cognus Coaching Programmes
- An ambitious culture with friendly and supportive colleagues

For an informal conversation about the role please contact Julie-Anne Walter at 020 8323 0430

**JOB DESCRIPTION**

POSITION**:Business Support Officer**

DIVISION**:Business Support Team**

REPORTS TO**:Business Support Manager**

**JOB SUMMARY**:

- The post holder is responsible for undertaking the varied business support functions of the Company, including support of business processes, customer-facing support, panels, and team trackers across the various teams within the Company.
- The post holder supports the Business Support Manager with the creation and agreement of the Business Support service in line with the Company’s vision, values and strategy.
- The post holder provides support and services by interpreting instructions and making a choice of the methods or tools appropriate to the job. This is to deliver a specific Business Support service to a defined standard. This may include planning and scheduling the work of others.
- The post holder will be a member of the Business Support Team but may be placed into a role supporting other teams within the Company and will have duties to perform as required by that team.
- The post holder is a role model of the professional behaviours outlined in the Company Code of Conduct and Leadership Capability documents.

**PRINCIPAL ACCOUNTABILITIES**:

- To deliver core tasks under the direction of a more senior member of staff to ensure services run efficiently and accurately following defined standard operating procedures.
- To deal with routine issues/problems to ensure customer issues are resolved effectively, escalating to the relevant team manager when necessary.
- To identify faults with tools/equipment (e.g., printers, ICT equipment etc.) and report them to the appropriate department for repair where necessary.
- To co-ordinate room bookings and meetings and be prepared to provide a minute taking service.
- To update and maintain database systems and create spreadsheets and documents.
- Process the payment of invoices, raise quotes and purchase orders, and carry out other financial tasks in accordance with defined standard operating procedures.
- To provide customer facing contact with clients when required.
- To provide admin support to the various panels across the Company, from preparing papers and updating trackers, to attending meetings and recording decisions made and then sending out any necessary paperwork following the meetings.
- To provide admin support to a specific area within the Company, ensuring that all processes within that service area are followed in accordance with a set of procedures provided by the team in question.
- Complete mandatory e-learning modules and training as required.
- Understand personal responsibility regarding confidentiality, GDPR and information governance and adhere to and promote the Company policies in all areas, including Safeguarding of Children, Data Protection, ICT, Health and Safety and Equality and Diversity.
- To ensure attendance and constructive participation in supervisions, appraisals and team meetings in line with the Company’s standards.
- To ensure on-going personal professional development and discuss his/her needs with their line manager.

**This post will specifically be responsible for the following**:

- Administration of Primary and Secondary Vulnerable Pupils Panels, from the collation of papers, dissemination of information, minuting decisions

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