Customer Experience and Onboarding Manager
4 weeks ago
Customer Experience & On-boarding Manager
- Newly created role
- £35,000
- Wakefield based - on-site
- Leading national service provider
**Client Details**
Our client is a supply chain based, market leading national service provider, who are looking to appoint a new Customer Experience & On-boarding Manager at their offices in Wakefiled. This role will be critical to on-boarding new B2B customers
**Description**
Key Responsibilities:
- Own the Customer On-boarding process from initial set up through to first order
- Direct management of 3fte within the On-boarding team
- Create project plans for the onboarding of each client, taking into account key actions required and timescales
- Work with purchasing team to ensure products are available to meet customer expectations around first order
- Work with external suppliers to source products based on customer needs
- Manage multiple projects ranging in size and timescale expectations
- Ensure customers are accurately set up on systems, ensuring they have the knowledge and understand of how to use
- Work with both internal and external stakeholders to ensure project timescales are met within agreed SLA's
- Work closely with sales function to ensure smooth handover from contact agreement through the onboarding process
- Provide customers with a first class service during all interactions, ensuring customer needs are understood and met
**Profile**
- Customer focused approach
- Project management / planning / scheduling experience
- Strong stakeholder engagement
- Hands on approach
- Strong communication skills
**Job Offer**
The role of Customer Experience & Onboaridng Manager will join a market leading service provider within the supply chain sector.
Based on the outskirts of Wakefield, this role will be Monday to Friday and fully on-site
The role offers a salary of up to £35,000 dependent on experience along with long term career growth. Free parking is available, 25 days holiday plus bank holiday, company pension and much more
Location wise the company is easily accessible from all areas of W.Yorkshire
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