Traze System Support

3 days ago

Alconbury, United Kingdom MM Flowers Full time

The British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion and inspiration through breath-taking blooms.

Established in 2007, MM Flowers has grown exponentially every year and is based in a purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 500 people who are dedicated to delivering exceptional quality and service to our customers.

To continue our tremendous growth, we need the brilliant people to help us achieve our goals. We aim to deliver excellence at every point in the supply chain from distribution to processing, technical standards through to marketing, with consideration for our people and the planet at the heart of everything we do.

If this sounds like a company that you would like to be a part of, and you have the talent, energy and drive to be a part of shaping our journey, we would love to hear from you.

**We are currently looking for a TRAZE System Support Engineer**

The objective of the role is to provide TRAZE implementation support for MM Flowers and to assist in the transition of business systems to the new platform through the understanding of requirements, investigation, process/information mapping to ensure the systems needs of the business are met.

In a nutshell, you will be busy.
- Implement new process onto TRAZE ERP system
- Assist in producing specifications for system development requirements
- Test thoroughly new developments
- Proactively develop new information solutions
- First class documentation
- Managing / prioritising workload by utilising the in-house helpdesk
- Day to day interaction with colleagues / teams from all areas of the business to ensure support requirements are met
- Working closely with suppliers, eg TRAZE to provide solutions
- Keeping stakeholders informed and updated of resolution progress
- Support the ICT teams where necessary
- Helping colleagues from all areas of the business with requests
- Provide business with accurate information on a timely basis
- Resolve support issues effectively and timely
- Part of the ICT team to implement new software to match process and development requests
- Work alongside key business stakeholders to enable process improvements, data gathering, system configurations / enhancements, information, reporting opportunities, assist with project delivery in a timely and effective solutions.
- Assist with Business Process reviews across all aspects of ERP usage in the business seeking opportunities and new ways of working with associated support and training.
- Support and challenge operational/commercial initiatives through effective Information / process solutions.
- Assist with best practice solutions and training of new ways of working to improve TRAZE ERP system delivery throughout the business.
- Ensure any development is fully tested and fit for purpose before delivering to the business
- Produce Standard Operating Procedure for any new development

What you can already do
- IT and numeracy literacy and confidence in database systems
- Experience at communicating and working with Senior Management
- Self Confidence, quick starter and initiative to work with minimum supervision.
- A well organised, detailed and structured method of working.
- Experience of developing and delivering robust information solutions to internal and external end users.
- Ability to manage multiple project stages to meet time critical deadlines.
- Experience of working in time critical and fast paced environments.
- Data integrity and managing master-file records and system setup
- Good understanding of Microsoft products, including, Access, Excel, Word, Project
- Ability to work in a team, handing multiple priorities and often complex requirements.
- A passion and drive for delivering solutions
- Future focussed with a desire to keep current on the latest, new emerging technologies and the ability to learn fast

For this role it would be really great if you have;
- Prioritising workload and time management
- Ability to work under own initiative
- Ability to work under pressure
- Self motivated
- Excellent communication and interpersonal skills
- High attention to Detail
- Logical thinker and problem solver

So, what’s the package? When you work at MM Flowers you get more than just a salary;
- Holiday allowances are calculated on your days worked and you can find your allowance in your offer letter.
- Pension Scheme - You will be auto enrolled onto the company pension scheme after 3 months. At present we operate an auto enrolment scheme where you will benefit from contributions from us.
- Onsite Parking - free parking is available onsite
- Career Progression - we actively encourage employees from within the business to consider roles which become available and whether that be within their field or

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