Head of Income

4 weeks ago

Cardiff, United Kingdom Cardiff University Full time

**Advert**

**Head of Income**

**Who we are**

Cardiff University is an ambitious and innovative university with a bold and strategic vision located in a beautiful and thriving capital city. Our ambition is to form tightly knit collaborations with international universities in order to promote research, share best practice in teaching and management, and establish our position as a global university.
- We have embarked on an exciting journey to transform our organisation including our Finance function. This focuses on centralising activities, simplifying processes and leveraging new technologies. This role reports to the Head of our new Finance Service Unit and is a great opportunity to work with colleagues across the university, and participate in the Finance function’s transformation.**What will you be doing?**

You’ll be leading a team of 20 colleagues responsible for maximising and securing the university’s income through efficient operational processes and effective stakeholder management. You will enjoy a busy role engaging with staff across the university, as well as our customers - from students to corporations and public bodies. You will use your customer service expertise, operational excellence and personal drive to develop the team and deliver further process and system improvements.The job description provides more detail but if you have the following experience and skills, then we’d like to hear from you
- Energy and enthusiasm
- Experience of running an income/accounts receivable team
- Customer service expertise
- Passion for continuous improvement
- Engaging communication and relationship-building skills
- Strong line management skills, helping colleagues achieve their potential
- Cardiff University offers many excellent benefits, including 37 days’ annual leave (plus bank holidays) pro-rata for part-time hours, pension scheme with 21% employer’s contribution, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work and is a proud Living Wage supporter
- The post is full time, 35 hours per week, and open ended.**Salary**: £49,794 - £54,395 per annum (Grade 7)**Date advert posted: Friday, 4 August 2023**

**Closing date: Sunday, 20 August 2023**

**Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.**

**Key Duties**
- Manage and lead the Income Team, ensuring departmental objectives are communicated and engaged with, planning, organising and delegating work, monitoring progress and intervening as required
- Contribute to the long term strategic planning and management of the Income Team, interpreting Finance strategy into work priorities and setting the standards for the section
- Contribute to the development of Income Team initiatives that have a University wide impact
- Manage performance, induction and development of the section
- Support and guide team members in welfare issues, escalating as necessary to specialist support areas
- Ensure the delivery of the sections’ service level agreements, adapting these according to changes in workload and customer requirements
- Collaborate with others in order to develop processes and procedures used within the sector and the Income Team
- Undertake the training of others in areas relating to the teams work
- Undergo personal and professional development that is appropriate to and which will enhance performance
- Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required
- Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate

**Specific Duties**
- Supporting and promoting a systematic approach to dealing with change, both from the perspective of the University and on the individual level, proactively addressing and adapting to change, controlling change and effecting change, in line with current University policy
- Overall responsibility for ensuring the Fee Matrix is updated as required to ensure all new courses and modular fees can be charged effectively.
- To ensure the monthly closedown of AR and to complete the reconciliation of AR to GL in Oracle EBS.
- Responsible for Oracle and SIMS year end bad debt provisions and

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