Neighbourhood Income Officer

4 weeks ago

Cardiff, United Kingdom Linc Cymru Full time

Neighbourhood Income Officer

£38,844.00Per annum

Agile Working - Great work life balance

37hours per week

Based from Head Office, Cardiff CF24 1GG, with travel to cover all Linc’s stock

The opportunity:
We are a friendly team of housing professionals with a vison to support our corporate plan by working with our customers to sustain their occupation contracts and thrive during these changing economic times. Linc is committed to supporting our customers through the cost-of-living crisis and by joining us you have an opportunity to help us make a real difference to someone’s life.

We are looking for people who take the initiative, are organised, and can manage their own workload.Your attitude and approach to problem solving will make you successful in this role. You will be responsible for your own caseload, setting affordable customer payment arrangements and offering advice and support and referring customers onto relevant partners who can provide assistance as needed. Early intervention is our primary focus, alongside other Income Officers, you will lead and develop the service for the benefit of our customers.

What we need from you:

- Experience in a front-line customer-facing role within a housing environment, or a similar background relevant to income collection.
- An understanding of housing benefit, universal credit, and welfare reform legislation.
- Effective communication skills, with colleagues and customers alike, in an engaging and welcoming way.
- Ideally have knowledge of the legal system as you will be required to coordinate and undertake the timely preparation of all court documents i.e. the court process as the role includes representation at court and the PCOL system.
- A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements to ensure a payment first culture with positive outcomes.
- A willingness to work collaboratively across the business and with Linc’s partners, i.e. Local Authorities, Welsh Government, third sector etc to ensure best practice and continuous improvement is adhered too.
- Good IT skills and ideally experience of using Dynamics 365.
- Attention to detail, and an excellent work ethic
- A full driving licence and access to a vehicle

What we will offer in return:

- Wellbeing support
- Dedicated learning and development team
- Free DBS and parking onsite
- 26 days per annum
- Excellent work life balance
- Agile working
- Essential Car User Allowance
- Perkbox discounts

What’s it like to work at Linc?

Linc are passionate, ambitious, and respectful. We take pride in everything we do; we are creating a happier, healthier Wales.

We are creating an environment for people to flourish; we offer training, support, and career opportunities.

We offer great work life balance, competitive salaries, excellent benefits, wellbeing support and much more

Our customers are at the heart of everything we do, so in one word - working at Linc is rewarding.

Please see the job description attached for more information about this role.

What’s next?

Before you go

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