Neighbourhood Assistant

**MAJOR PURPOSE OF POST**

To provide a customer focused and responsive estate based housing management service;
To deal speedily and pro-actively to low level estate management problems;
To work with officers from the Vale and other statutory and voluntary sector partners to achieve positive outcomes for communities and individuals.
- To deliver a customer focused housing management service to communities, families and individuals that live in the area in which the post holder works.
- To support tenants in terms of successfully managing their tenancies through early intervention, partnership working and signposting.
- To undertake regular estate inspections based on need and liaise with the appropriate departments or agencies to resolve estate based issues.
- To undertake property inspections and viewings in relation to end of tenancy, assisted lettings, garage allocations, gas safety and other periodic tenancy reviews.
- To assist the Neighbourhood Manager in ensuring that tenants properties and estates comply with legislation, adopted policies or agreed standards.
- To work with tenants and residents to establish and develop estate based and community based solutions.

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: From £11.60 per hour

**Experience**:

- Administrative: 6 years (required)
- Customer service: 6 years (required)
- social housing: 3 years (required)
- property inspections and viewings: 4 years (required)

Work Location: In person

Reference ID: RQ995384