Patient Flow Coordinator
3 weeks ago
We are looking to expand our Hospital Discharge Team and have a Patient Flow Coordinator role available at WGH site to support patient discharges from hospital. We know that a patient’s recovery can be impacted by staying in hospital longer than is necessary so having the right care plan in place is critical and supports them to leave hospital safely.
You would be joining a dynamic patient-centred team, providing an excellent service to our patients and ward colleagues. Working within a supportive and friendly environment, you will be encouraged to participate and share learning with colleagues across the team. Patient Flow Coordinators will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward-based colleagues with patient discharge plans.
- Act as a first point of assistance for both internal and external enquiries relating to patient discharge
- Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.
- To act as a point of contact for queries from clinical and non-clinical staff
- Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate
- Communicate changes to patient discharge plans, often at short notice
- Ensure that the patient’s wishes regarding their discharge plans are known to all staff involved in their care.
- Provide effective and timely communication of discharge actions using existing communication tools
- Liaise with both internal and external agencies, book meetings (including MDT’s) and appropriate venues.
"University Hospitals Bristol & Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a workforce of over 13,000 staff and 100+ different clinical services across 10 sites, serving a population of over 500,000 people across Bristol and Weston. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to patients. As a forward-thinking multi-award winning Trust, committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Join us and you can enjoy city living, be in the countryside or by the seaside, with easy access to all the South West offers. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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