Senior Service Designer

2 weeks ago


London, United Kingdom Adecco Full time

**Senior Service Designer** required to work with a Government department. This is an initial 12 month contract, paying £745 per day, hybrid working.

Our case management systems are monolithic and increasingly outdated, which means there is a need to modernise so that we are better able to maintain and iterate over time to add value for users.

This work aligns to Justice Digital strategy aimed at improving sustainability, scalability and security, along with reducing reliance on 3rd party suppliers in the long-term.

As part of this initiative we are conducting a Discovery on future case management capability - the contractor will be part of a team working to establish user needs and business requirements, refine

the scope for future work and articulate the highest value problems to solve within the space.

Skills & experience required
- You have a strong grounding in user-centred design, from concept to final delivery. You know which tools, process or methods to use and how to bring a delivery team along with you.
- You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations and navigate difficult discussions.
- You know what good public services look like end-to-end and are skilled at managing complexities around this across different teams and lifecycle phases.
- You create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
- You are great at taking raw research insights and transforming them into joined up features in a service, explaining the links and interdependencies that will support a successful service integration.
- You are a strong team player who knows how to work with and get the best out of a team
- Develop a Centre of Excellence for both Service Management, Service Management Tooling and Service Design & Transition



  • London, United Kingdom RedCat Solutions Ltd Full time

    We are looking for a Senior UX Designer to join one of the largest banks in the UK designing incredible experiences over their entire customer estate. You will be leading the design of products within the digital banking space, working closely with product managers and engineering leads. You will be responsible for embedding design thinking at every step...


  • London, United Kingdom Public Sector Resourcing Full time

    **Senior Service Designer - **Inside IR35** **Contract Term: 12 months** **Contracting Authority: The Department for Work and Pensions** **Location: Hybrid -London 2 days per week** The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers...


  • London, United Kingdom Department for Business, Energy & Industrial Strategy Full time

    **Details**: **Reference number**: - 289368**Salary**: - £37,470 - £47,400- National: £37,470 - £39,200 London: £45,400 - £47,400 This vacancy is being offered on the DDaT Pay Framework (see Further information for more details)**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - BEIS - Corporate Services -...


  • London, United Kingdom Made Talent Full time

    Senior Service Designer Tech4Good Consultancy Various Locations (UK Hybrid) £55,000 - £70,000p.a. As a Senior Service Designer you will be at the core of this consultancies approach when dealing with their clients. You till take a holistic approach when evaluating clients needs and lead in the planning for their client services. You will get to...


  • London, United Kingdom Alexander Mann Solutions for Public Sector Resourcing Full time

    **Senior Service Designer - Inside IR35** **Contract Term: 12 months** **Contracting Authority: The Department for Work and Pensions** **Location: Hybrid -London 2 days per week** The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers...


  • Greater London, United Kingdom Salt Recruitment Full time

    **Senior Service Designer**: - Outside IR35 - £500-£550 pd - 12 months + - 1-2 days on-site (London) I am working with a global commercial services company. An organisation that support shipping and marine services worldwide. This is a dynamic and complex business who are looking to transform and evolve their core product and service. An group of...


  • London, United Kingdom Plutus Full time

    BPP Education is entering a new phase of its growth and evolution, attracting thousands more students each year and expanding into new verticals and new markets globally. The BPP Product& Technology (P&T) organisation is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help BPP Education scale and...


  • London, United Kingdom OFGEM Full time

    **Details**: **Reference number**: - 346499**Salary**: - £45,614 - £62,699- £45,614 - £58,519 (National) £48,331 - £62,699 (London). Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7- Level...


  • London, United Kingdom Public Sector Resourcing Full time

    **Senior Service Designer (Inside** IR35)** **Contract Term: 12 months*** **Contracting Authority: Department for Work and Pensions (DWP)** **Location: Hybrid - London, Leeds, Blackpool, Manchester, Birmingham, Newcastle, Sheffield** The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the...

  • Senior Professional

    4 weeks ago


    London, United Kingdom Just Eat Takeaway.com Full time

    About this role:The Service Design Team is small but has a high impact across the UX team and product and tech. Service Designers play a vital role in exploring ambiguous opportunity areas as a part of the Global Product & Technology Team’s Incubator area - exploring new strategic bets that Just Eat Takeaway could go after as a part of its innovation...


  • London, United Kingdom Netcompany Full time

    Company Description Netcompany is one of the fastest growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organizations in the world. Our vision is to be the leading digital challenger in Europe,...

  • Service Designer

    4 weeks ago


    London, United Kingdom Hitachi Vantara Corporation Full time

    Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include...


  • London, United Kingdom BP Full time

    **Job Profile Summary** At bp, we're striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in digital design is an opportunity to transform the present and invent the future. bphxd (human experience design) are designing the future of digital and sustainable products putting humans at the heart of everything we...


  • London, United Kingdom Hitachi Solutions Full time

    Job Description Role We are growing our multidisciplinary User-Centred Design consulting team and looking for a Senior Service Designer to join us on our exciting journey and be part of the Hitachi Solutions family. This role will be responsible for enabling the best-in-class digital transformation for our clients in both public and private...


  • London, United Kingdom The Digital Recruitment Company Full time

    Senior UX UI Product Designer Job Type: Permanent Our client are a rapidly growing FinTech business that is re-defining how individuals and families connect and engage with their money. Our client provide their users with control over their personal finances, enhancing their ability to achieve their financial and life aspirations. They are building a...


  • London, United Kingdom The Digital Recruitment Company Full time

    Job Description Senior UX UI Product Designer Job Type: Permanent Our client are a rapidly growing FinTech business that is re-defining how individuals and families connect and engage with their money. Our client provide their users with control over their personal finances, enhancing their ability to achieve their financial and life aspirations. They...


  • London, United Kingdom The Digital Recruitment Company Full time

    Senior UX UI Product Designer Job Type: Permanent Our client are a rapidly growing FinTech business that is re-defining how individuals and families connect and engage with their money. Our client provide their users with control over their personal finances, enhancing their ability to achieve their financial and life aspirations. They are building a...

  • Service Designer

    7 days ago


    London, United Kingdom Salt Search Full time

    Top Design Consultancy working with big clients in the private and public sectors, is looking to expand its Service Design team and has opportunities for those currently in Product or UX Design, or User Research, to put their myriad skills together as aService Designer on some interesting projects. Working on: - Large public sector service blueprints and...


  • London, United Kingdom Hitachi Solutions Ltd Full time

    **Company Description** Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure,...


  • London, United Kingdom Hitachi Solutions Full time

    Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure,...