Property Management Team Assistant
2 months ago
This role is based in our Leytonstone offices working closely with the property Management team on the residential side of the business.
**Role Objectives**
Main duties as a Team Assistant consist of supporting the Residential Department within the property management team to ensure that it runs smoothly on a day-to-day basis. Assist the property managers where necessary and to carry out tasks requested to a high standard with professionalism at all times.
**Key Responsibilities and Accountabilities**
- Maintenance Management Help desk: call logging, order processing, call monitoring and completion. Update records/Qube database.
- Be part of team answering the property management line and take maintenance calls from tenants as first point of contact, instruct approved contractors through Help Desk orders. Liaise with contractors to ensure these maintenance issues carried out to satisfactory conclusion.
- Copy typing of all correspondence.
- Preparing tenancy agreements and send documents through our online system DocuSign to the tenants to sign electronically
- Register deposits with TDS and ensure that they are registered within 30 days of the commencement of the tenancy. Send the completed and signed prescribed Information documents to the tenants along with the TDS Guide leaflet.
- Update and manage schedules and files of on-going projects.
- Scanning/filing documents to Qube database.
- Dealing with post.
- Carry out post repair satisfaction reviews if required.
- Diary management including external and internal meetings.
- Authorising invoices or pass for approval
- Management of unit diaries on Qube system.
- Establish and maintain key logging system
- Co-ordinate property management letters to be sent and track all correspondence.
- Carry out all ad-hoc administration duties to assist the Property Managers within the team.
**What we offer**
Competitive Salary
Career Progression
25 days holiday + Your birthday off
Cycle to work Scheme
Salary Sacrifice Schemes
Work Place Pension
Employee Assistance Program
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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