Fraud Assistant

4 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Agenda for Change Band 4

Permanent

37.5 hours per week

If you have excellent communication, IT and analytical skills, experience of transcribing audio and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you.

The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.

We are currently recruiting a Fraud Assistantto work within the NHSBSA Loss and Fraud Prevention (LFP) Team on a permanent basis.

As Fraud Assistant, you will provide an excellent standard of administrative and investigative support to the LFP Team. You will assist with delivering fraud proactive exercises and engaging with staff across the NHSBSA to capture risks and monitor controls. Good administration skills such as taking notes and producing reports is a requirement of the role. You will have experience of analysing data and making recommendations therefore you must be accurate, able to prioritise own workload and work independently within established parameters.

**What we offer**:

- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexi time
- Hybrid working model (working remotely at home and in the office)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

**As a Fraud Assistant you will be responsible for**:

- managing and analysing large amounts of data, identifying, drawing sound conclusions and presenting your findings in an easily understandable way to senior managers within NHSBSA
- preparing and presenting reports, submissions, and other documents highlighting anomalies and potential fraud and error
- undertaking checks with external intelligence agencies such as Equifax to obtain information
- attending meetings to discuss findings from analysis work and provide administrative support
- engaging with internal and external stakeholders to raise awareness of fraud and assist the NHSBSA to reduce fraud, error and loss across the business
- undertaking enquiries relating to allegations of fraud
- Communicating with potentially vulnerable people.
- Using various questioning technics to extract information
- Analysing information and deciding next steps.
- Managing own workload and ability to prioritise.
- GDPR and requesting information in accordance with legislation.

The post holder will either hold an Accredited Counter Fraud Specialist (ACFS) certificate or must successfully complete the ACFS training course within 6 months of commencing post.

Applicants must be available to attend a face-to-face interview at Stella House week commencing 5 June 2023.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**In this role, you are accountable for**:
1. Undertaking enquiries relating to all allegations of fraud received by the NHSBSA Loss & Fraud Prevention (LFP) Team. You will carry out all relevant initial enquiries to establish whether there is evidence of a criminal offence which requires you to:

- Analyse possible avenues and methods of investigation to obtain evidence through various relevant means.
- Establish contact with witnesses where you will be responsible for undertaking interviews to obtain witness statements and exhibits.
- Planning and conducting audio recorded interviews with suspects either at police stations or NHS premises in accordance with the Police and Criminal Evidence Act (1984).
- Assist in the construction of prosecution files by completing MG forms.
- Maintain investigation files and evidence with due regard to the Criminal Procedures Investigation Act 1996, including management and disclosure of unused material in accordance with the act.
- Monitor the recoveries of monies from closed referrals.

1. Record all referrals (Information Reports) and intelligence received in accordance with NHSBSA documented procedures and guidance from the NHS Counter Fraud Authority (NHSCFA) onto the relevant system.
1. Manage and prioritise all referrals, ensuring the relevant data protection reques

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