Contract Support

3 weeks ago


Peterborough, United Kingdom Leeton Group Full time

**Job Title Contract Support.**

**Based Peterborough office**

**Hours of Work 08:00-17:00 Mon to Fri 40 Hour week**

**Reporting to Facilities Manager.**

**Salary £25k-£28k depending on experience.**
Key Responsibilities
- Help desk, call handling duties. Management of daily requests via the CAFM system.
- Communication with Facilities Manager, Project Managers and engineers regarding job allocation and labour planning.
- Liaise with Facilities Manager for allocation of works to sub-contractors and engineers.
- Liaise with clients, updating works, assisting with client queries.
- Uploading quotations to client specific web portals.
- Scheduling routine PPM visits for direct labour and sub-contractors.
- Raise purchase orders for engineers/sub-contractors/suppliers via CAFM system.
- Collate details of planned and reactive works that need to be rescheduled and escalate to the Facilities Manager.
- Assist Facilities Manager with data for monthly reports.
- Attend contract meetings as required.
- Issuing relevant documentation (hardcopy and electronic) to clients.
- Assisting Facilities Manager and Project Managers with contract renewals.
- Update WIP reports as required for WIP meeting.
- Upkeep of shared drive/contract files with relevant information, paperwork and records.
- Assist Facilities Manager with administration, filing, copying, printing, scanning, collating, laminating etc.
Accountability
- Accountable to the Facilities Manager.
- Working collaboratively as part of the contract team.
Person Specification
- A proven track record in delivering excellence in a facilities service environment.
- Ability to prioritise tasks.
- Calm manner, able to work under pressure in a busy office environment and against frequently changing demands and priorities.
- Good communication skills (both written and verbal) with ability to work under pressure whilst focused on excellent customer service.
- Adaptable and flexible.
- Use initiative to resolve unexpected situations and requirements.
- Self-motivated.
- Professional telephone manner.
Overview
- This is a very important role within our Team.
- Being a team player who enjoys working in a close environment is essential.
- This role is a varied, multi-tasking position.
- Concentration and attention to detail is of the uppermost importance, with Customer Care being a high priority.
- Having the ability to think quickly, adapt and rearrange resources at short notice to changing client requirements.
- This role is both complex and challenging and has to be approached with ownership and enthusiasm.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Similar: 1 year (preferred)

Work Location: In person

Reference ID: Contract Support


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