Technical Customer Service Advisor
6 months ago
ArtiCAD is a high-growth, multi-award-winning CAD software and web technology producer, based in Watford Town Centre offices. Our stunning CAD software, VR and unique online apps for kitchens, bedrooms and bathrooms help designers, retailers and manufacturers to win sales, manage installations and also to deliver an exceptional customer experience: online, in-store and in-home.
We’re big on culture, big on delivering results, and big on innovation. Welcome to ArtiCAD, where we encourage employees to explore new ideas and voice their thoughts We are looking for someone to join our Client Care team, who knows how to be a great team player, and wants to be an advocate for an excellent customer experience.
Not a software expert? Not to worry We are seeking someone with fantastic customer service skills, an interest in tech, who is keen to learn and looking to develop an exciting career.
**Core Tasks**
- Provide first line technical support to ArtiCAD software users, helping to identify and resolve common issues
- Raising helpdesk tickets (2nd line support) for complex or more time consuming issues
- Resolving 2nd line tickets when up-skilled
- Conduct 1:1 online training on our software with customers
- Perform sales and office administration, update customer records, and confirm training bookings
- Daily use of our ArtiCAD design software
- Meet and greet visitors, and order catering as required
- Contact customers periodically to assess satisfaction and process any queries
- Assist your Manager in evaluating and improving ArtiCAD’s Client Care activities and processes
**Basic Requirements**
- An interest, or experience, working with IT and tech
- Proven experience of working in a fast paced environment
- A good academic background (minimum A level or equivalent)
- Ambitious and resourceful with a strong ability to work as part of a team
- Positive attitude
- Interest in the Kitchen Bedroom Bathroom, tech, or design industry
**About our culture**
- We work in tight-knit teams and love to collaborate. Our team is full of approachable, professional and inclusive individuals
- We promote innovation. We encourage employees to voice their thoughts and be bold - all ideas are welcome to the table in the ArtiCAD family.
- We are thriving to provide the best customer journey we can - we encourage all employees to be excellent to customers.
- We are focused on being the best - we want employees to reach higher, go further and never stop trying to be the best version of themselves
- It's not always about us. We love to hold regular charity days, and support local initiatives such as work experience schemes.
Pay: £18,000.00-£22,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount
- Work from home
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Watford, WD18 0GX: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Watford, WD18 0GX
-
Service Advisor
1 month ago
Watford, United Kingdom CV-Library Full timeService Advisor Basic £32k, OTE £44k Watford Permanent/Full Time Working Hours: Monday to Friday (8am – 6pm) / 1 in 5 Saturdays (9am – 12pm) Our client, a main dealer group in the Watford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact...
-
Service Advisor
2 weeks ago
Watford, United Kingdom ACS Automotive Recruitment Consultancy Full timeService Advisor Basic £32k, OTE £44k Watford Permanent/Full Time Working Hours: Monday to Friday (8am – 6pm) / 1 in 5 Saturdays (9am – 12pm) Our client, a main dealer group in the Watford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today! This key...
-
Service Advisor
1 week ago
Watford, United Kingdom ACS Automotive Recruitment Consultancy Full timeService Advisor Basic £30k, OTE £40k Watford Permanent/Full Time Working Hours: Monday to Friday (8am – 6pm) / 1 in 4 Saturdays (8am – 4pm) Our client, a Motor Trade main dealer group in the Watford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us...
-
Service Advisor
4 weeks ago
Watford, United Kingdom ACS Automotive Recruitment Consultancy Full timeService AdvisorBasic £32k, OTE £44kWatfordPermanent/Full TimeWorking Hours: Monday to Friday (8am – 6pm) / 1 in 5 Saturdays (9am – 12pm)Our client, a main dealer group in the Watford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!This key position...
-
Service Advisor
1 week ago
Watford, United Kingdom CV-Library Full timeService Advisor Basic £30k, OTE £40k Watford Permanent/Full Time Working Hours: Monday to Friday (8am – 6pm) / 1 in 4 Saturdays (8am – 4pm) Our client, a Motor Trade main dealer group in the Watford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more –...
-
Service Advisor
2 months ago
Watford, United Kingdom CV-Library Full timeSERVICE ADVISOR Basic Salary - £28,000 OTE - £40,000 - £45,000 Working Hours - Monday - Friday 8am till 6pm & 1 in 4 Saturdays 8am till 12pm (paid at overtime) Location - Watford Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer...
-
Customer Service Advisor
3 weeks ago
Watford, Hertfordshire, United Kingdom Nationwide Building Society Full timeJob DescriptionWe are seeking a Customer Service Advisor to join our team at Nationwide Building Society. As a Customer Service Advisor, you will be the first point of contact for our customers, providing them with excellent service and support.Key Responsibilities:Provide exceptional customer service through various channels, including face-to-face, phone,...
-
Service Advisor
6 months ago
Watford, United Kingdom Autotech Recruit Full time**JOB DETAILS****: - APPLY NOW Service Advisor LOCATION // Watford COUNTY // Hertfordshire JOB REF // ATR_26821 rate // £17 - £21 per hour TYPE // Contract We are looking for an experienced Service Advisor on behalf of our well-established client in Watford to join their team on a temproary to permanent basis. This is an exciting opportunity where...
-
Audi Service Advisor
6 months ago
Watford, United Kingdom Group 1 Automotive UK Full time**Group 1**_ _**Automotive** Audi Service Advisor £35,000 OTE Uncapped Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our hugely successful Audi Dealership in Watford is looking to recruit a...
-
Executive Customer Service Advisor
1 month ago
Watford, United Kingdom Brook Street NMR Full timeExecutive Customer Service Advisor Our client is looking for an executive customer service advisor located Watford, to join a busy department with great incentives and fun place to work.You will be supporting operation / customer function and duties includes, speaking customers, providing advising, reviewing customer accounts, accessing any risk,...
-
Sales and Marketing Trainee
6 months ago
Watford, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Watford. We are customer-centric, innovative and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment - Relaxed atmosphere **Sales and Marketing Trainee** **Responsibilities** - Preparing presentations by reviewing technical data,...
-
Service Advisor
2 weeks ago
Watford, United Kingdom Yolo Recruitment Full timeService Advisor Watford 34k basic - 40k ote + benefits YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s main dealer in Watford. Duties of the Service Advisor / Aftersales Advisor : * Responding to customer requests * Booking in vehicles for service / repair * Checking in vehicles *...
-
Service Advisor
3 weeks ago
Watford, United Kingdom CV-Library Full timeService Advisor Watford 34k basic - 40k ote + benefits YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s main dealer in Watford. Duties of the Service Advisor / Aftersales Advisor : * Responding to customer requests * Booking in vehicles for service / repair * Checking in...
-
Sales and Marketing Trainee
6 months ago
Watford, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Watford. We are customer-centric, innovative and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment - Relaxed atmosphere **Sales and Marketing Trainee** **Responsibilities** - Preparing presentations by reviewing technical data,...
-
Bmw Service Advisor
6 months ago
Watford, United Kingdom Group 1 Automotive UK Full time**Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our BMW Dealership in Watford is looking to recruit a new Service Advisor. About the position You...
-
Leasehold Customer Service Advisor
3 weeks ago
Watford, Hertfordshire, United Kingdom CV-Library Full timeLeasehold Customer Service AdvisorWe're a social business based in southeast Hertfordshire, helping local people by renting or selling affordable homes. As a Leasehold Customer Service Advisor, you'll be responsible for providing high-quality, personalized support to our home owners, addressing their queries and concerns through various channels.Your...
-
Service Advisor
2 months ago
Watford, United Kingdom CV-Library Full timeService Advisor Up To £32,000 Basic Salary + Bonus (£45,000 OTE!) Prestige Main Car Dealership Environment Monday To Friday 8am - 6pm / 1 in 5 Saturday Mornings 22 Days Annual Leave + Bank Holidays Previous Automotive Service Advisor Experience RequiredWe are currently advertising on behalf of an Automotive well established Prestige Main Car...
-
Customer Service Advisor
6 months ago
Watford, United Kingdom Sigma Pharmaceuticals Full time**About us** Sigma is a family-owned and family-run business, which has been serving Independent Pharmacies, Dispensing Doctors, and Hospitals for over 40 years. Being one of the largest independent pharmacy wholesalers in the UK meeting the independent needs of customers is at our heart. We are growing a new division and are looking to recruit a Customer...
-
Service Advisor
4 weeks ago
Watford, United Kingdom Perfect Placement Full timeService AdvisorUp To £32,000 Basic Salary + Bonus (£45,000 OTE!)Prestige Main Car Dealership EnvironmentMonday To Friday 8am - 6pm / 1 in 5 Saturday Mornings22 Days Annual Leave + Bank HolidaysPrevious Automotive Service Advisor Experience RequiredWe are currently advertising on behalf of an Automotive well established Prestige Main Car Dealership who are...
-
Technical Customer Service Advisor
6 months ago
Watford, United Kingdom ArtiCAD Ltd Full timeArtiCAD is a high-growth, multi-award-winning CAD software and web technology producer, based in Watford Town Centre offices. Our stunning CAD software, VR and unique online apps for kitchens, bedrooms and bathrooms help designers, retailers and manufacturers to win sales, manage installations and also to deliver an exceptional customer experience: online,...