Booking Officer

3 weeks ago


Bridgwater, United Kingdom Somerset NHS Foundation Trust Full time

The Orthopaedic Assessment Service offers specialist assessment and support for patients with musculoskeletal conditions throughout Somerset.

We are seeking to recruit a B2 Booking Officer to join our small and friendly Orthopaedic Assessment Service Booking Team based at Mallard Court in Bridgwater. This is a full-time role, working Monday to Friday (part-time hours/job share may be considered).

If you enjoy working in a busy, fast-paced role and have good IT and communication skills we would love to hear from you.

The Booking Team are the first point of contact for patients wishing to access the Orthopaedic Assessment Service (OASIS) and as an integral member of the team you will be responsible for booking appointments for patients using our IT systems according to their referral and triage details.

You will work closely with administration staff, secretaries and clinicians to ensure a smooth pathway of patient care from primary to secondary care.

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will be to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone
- To act as first point of contact for patients, relatives and carers accessing the Orthopaedic Assessment Service (usually by telephone).
- Check that patient details are correct on the hospital computer system and change and update where necessary.
- Use the eReferral system to check the referral information for patients contacting the service and book their appointment as directed by the clinician.
- Arrange follow up appointments as necessary
- Ensure that referral letters and information are uploaded to the patient’s records.
- Be aware that patient information received will contain clinical and medical information and use medical terminology. As such material may contain sensitive and confidential information.
- Deal with complaints, by phone, and refer to line manager as necessary. Can be exposed to anxious, frustrated and angry patients.

Please see Job Description for more information



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