Voluntary Services Organiser

5 months ago

Cramlington, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

An exciting opportunity has arisen for a Volunteer Organiser to join the Northumbria Volunteer Service and Bright Northumbria Charity Team.

This role will play an important part in supporting both volunteers and ensuring the smooth running of the Northumbria Volunteer Cafe.
- To promote the image of the NVS service and to provide a high quality, client focused, volunteer service for patients, staff and visitors trust-wide.
- To organiser volunteer rotas
- To supervise volunteers on a daily basis
- To maintain a high standard of service, ensure quality of food and beverages, maintain high standards of hygiene, and adhere to all Trust Policies
- Checking and accounting for all cash daily
- Oversee the replenishing and maintenance of automatic coffee machines.
- Must have sound knowledge of stock control procedures.

The role is part of Northumbria healthcare's Bright Northumbria Charity. The charity manages a wide range of activities and projects that make a positive difference to the experience of our patients and staff. This includes the Northumbria Voluntary Service (NVS), D/deaf Awareness programme, hospital environment projects, the healing arts programme and international projects.

Bright Northumbria charity brand was launched in 2012 and over the years has established itself within our communities, gaining traction across the region.

Northumbria Healthcare NHS Foundation Trust provides healthcare to more than 500,000 people across North Tyneside and Northumberland. The trust’s Bright charity adds the extras that make a difference to our patients every day.

Bright funds those things that the NHS does not, including better facilities for patients and their families and support for our staff allowing them to provide the best care that you need.

Some examples of how Bright makes a difference;
- Enhancing the patient experience through providing additional therapies, services and comforts
- Supporting staff health and wellbeing
- Developing special areas to step away from the busy clinical environment
- Providing state of the art medical equipment
- Investing in staff training and research to improve treatments and care
- Supporting projects in our community to improve health and wellbeing
- Supervise shop volunteers under the guidance of the Volunteer OSM
- Assist the Volunteer OSM with any training arrangements.
- Prepare, check and authorise invoices for payment by the finance department weekly.
- Carry out stock takes
- Manages stock ordering and stock levels
- Responsible for all food deliveries and checking temperatures of appliances
- Responsible for maximising income generation and minimising expenditure and losses
- Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.
- Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM
- Communicate any changes to the volunteers Trust Wide.
- Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM

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