Mortgage Support Quality Officer

5 months ago

West Bromwich, United Kingdom West Brom Full time

**Mortgage Support Quality Officer**

**Salary: £27,500 per annum (Rising to £28,500 after successful completion of probation)**

**Hours: Full time - 35 hours**

**Contract: Permanent**

**Location: Hybrid Working (Head Office, West Bromwich)**

The West Brom are looking to recruit a Mortgage Support Quality Officer working within the Mortgage Support area of Customer Operations.

The post holder will be responsible for completing independent quality checking activities across Mortgage Support with a focus on measuring the fairness of customer outcomes. You will complete quality assurance assessments to measure how well we are considering customers individual needs throughout their interactions with us and the accuracy with which the required actions are conducted.

**Key Responsibilities**:

- Complete quality assurance assessments on activities undertaken across Mortgage Support, which includes Mortgage Support and Specialist Support Services.
- Provide feedback on any issues and trends identified to stakeholders in a timely manner.
- Support the production of a regular communication across the department focusing on recurring themes, sharing what went well, bringing customer outcomes to life with case studies and highlighting what could work better.
- Complete ratification exercises with the Management Team to ensure consistency across the team for when completing individual monitoring
- Support the Senior Team Leader with the production of reports and management information.
- Maintain effective and up to date administration records including system records used through all core systems

**Skills and Experience Required**:

- Knowledge of relevant regulation;
- Experience of working within operational teams;
- Ability and confidence to challenge processes and procedures;
- Ability to communication effectively, both verbally and in writing with a range of stakeholders;
- Frontline customer services experience;
- High standard of attention to detail personal motivation and initiative;

**What's in it for you?**

We wholeheartedly believe that our people are our greatest asset, thats why in addition to your salary you will be rewarded with a wide range of other benefits:

- Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
- Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
- Social club membership dozens of discounts available for a wide variety of family days out and events
- Performance related pay scheme
- Corporate health plan with the option to include family members
- Discounted travel cards
- Life assurance provided by the Society at 4 times your salary

**Why choose the West Brom?**

**At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.**

**Do it today and click apply**
*

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