Head of Onboarding

2 weeks ago


Glasgow, United Kingdom activpayroll Full time

Head of Onboarding
- The Head of Onboarding has overall global responsibility for bringing customers successfully onto our platforms and ensuring processes and practices are aligned and effective such that right at the start of our relationship the foundations are set for high performance and high customer satisfaction.- This is predominantly a leadership role - people and customers - but also has a big process and technology component so you need to be strong in all these areas. The broader remit here is to improve operations, drive efficiency and effectiveness, streamline processes and ensure a consistent, seamless customer onboarding experience across the regions. This role has both a strategic and tactical operational remit, responsible for ensuring excellence in execution as well as driving broader service improvements and leading a high-performance function that sets customers and ongoing teams up for success.And now for the technical bit...
- You will direct and manage the delivery of global payroll implementations, working with project management, onboarding and technology stakeholders to ensure seamless delivery
- Providing guidance and leadership to the teams, helping to resolve challenges and navigate blockers to successful onboarding
- Act as a customer champion in the business who can communicate seamlessly with the Executive team and solve problems.
- You'll lead critical internal and external project meetings and client kick offs, ensuring effective communication so that all parties are clear on roles and responsibilities
- Ensure that any out of scope, complex project work requested by a client is fully scoped, costed, resourced and agreed appropriately
- Communicate with key stakeholders and service partners regularly and with transparency on service expectations, implementation milestones, improvement opportunities and performance metrics
- Analyse and identify trends within service performance to recommend new ideas and solutions that improve operational efficiency
- Represent the customer onboarding function in support of business development activities

Does this sound like you?
- You're excellent technically, with a track record in delivery of outsourced payroll services ideally in a multi-region environment
- Practical, flexible and adaptable; solution-oriented not dogmatic or theoretical; happy to be in the middle of the work
- You're good with people, but without sentimentality; clearly a member of the management team
- Motivated to contribute to P&L success, with strong and clear commercial drive and judgement
- Ambitious for the success and growth of the business as well as professional success
- You're responsive and responsible, setting a high-performance bar for yourself and others

About activpayroll
- From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, activpayroll has both a fantastic history and masses of future potential.
- Our story began in 2001, when our founder and former CEO saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide.
- Creating a fair, inclusive, high-performance team is central to our ethos, and we are committed to encouraging equality, diversity and inclusion in everything we do. We know that our business needs to be truly reflective of our communities, and we work hard and with intention to deliver that.



  • Glasgow, United Kingdom Meraki Talent Limited Full time

    Meraki Talent are supporting a well respected Investment Management firm who are looking to appoint a Client Onboarding Administrator to join their new offices in Glasgow.  Working as part of established team you will provide end to end administration for new clients onboarding, ensuring a first class customer service throughout.  Key duties will...

  • Security Consultant

    2 days ago


    Glasgow, United Kingdom Head Resourcing Limited Full time

    Location: Glasgow - Job type: Contract - Salary: £400 - £458 per day + via umbrella - Contact: Leona McPhail - Job ref: BBBH36743_1678465722 - Published: about 1 hour ago - Duration: 6 months - Expiry date: 2023-04-09 - Startdate: ASAP Security Consultant - 3rd Party reviews, Cyber Security x4 4 Cyber Security Consultants required for our Banking Client...

  • Head of Sales

    3 days ago


    Glasgow, United Kingdom Cranmore Executive Search Full time

    Our client is an award-winning, PE-backed, fast-growing SaaS company specializing in market and sales intelligence for the life sciences and pharmaceutical industries. This dynamic company has been recognized as one of the fastest-growing tech firms for the past three years, having doubled in size last year, with plans to do so again this year. This growth...

  • Head of Sales

    3 days ago


    Glasgow, United Kingdom Talent Digital Full time

    **Our Client** Our client is a rapidly growing recruitment-based SaaS platform. They are helping talent teams improve their recruitment process with their industry-leading video tech. Founded in Scotland, they raised $7.3m in their seed round of investment and have a targeted3-year exit strategy. Our client has grown, along with their customer base and...


  • Glasgow, United Kingdom Oakleaf Partnership Full time

    Permanent - Glasgow - Posted 5 hours ago - £65001 - £80000 per annum + £6k car, up to 40% bonus - Expires: 03-08-2023 - Ref: PR/011135_1675881177 Head of People Service Delivery - Permanent - Glasgow - Hybrid - £70k - £80k per annum plus £6k car allowance, 20-40% bonus pa Oakleaf Partnership North are representing a Global Transport company by...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** As an integral member of both the School's Leadership Team and the College Administrative Management Group, the post holder will play a lead role in the successful implementation and delivery of the College and School's strategy, policies, and objectives, in order to fully achieve key University/College/School goals and deliver improvements...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** The Deputy Head of Wellbeing & Inclusion will be responsible for supporting the Head of Wellbeing & Inclusion with the leadership and management of the University’s Wellbeing services (comprising Counselling & Wellbeing Services, Safeguarding, Disability Service & Chaplaincy) as well as overseeing the delivery of wider mental health and...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose**: **Main Duties and Responsibilities**: To prepare and issue offers and supporting contracts of employment to new appointments based on information provided from the interview panel, delivering accurate paperwork within agreed timescales. Accurately co-ordinate and issue relevant correspondence within defined timescales; to ensure correct...

  • Head of Department

    2 months ago


    Glasgow, Glasgow City, United Kingdom University of Strathclyde Full time

    As a leading international University, we pride ourselves in recruiting the best academic and professional staff to support our ground-breaking, impactful research, and our first-class student experience.The Department of Civil and Environmental Engineering is a dynamic, multidisciplinary environment known for its friendly and supportive research and...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** As an integral member of both the School's Leadership Team and the College Administrative Management Group, the post holder will play a lead role in the successful implementation and delivery of the College and School's strategy, policies, and objectives, in order to fully achieve key University/College/School goals and deliver improvements...

  • Heads of Division

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    The University of Glasgow has been at the forefront of change, excellence and innovation for over 570 years and today we are one of the world's top 100 universities. Our history is bound up with that of Glasgow and Scotland, but we are also outward-looking, international and keen to achieve our vision of being a world-class, world changing university, as set...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** The Deputy Head of Professional Services provides professional support and administrative coordination aligned to the professional services resources and needs of the School. The post holder will support senior management and play a lead role in the successful implementation and delivery of the School’s strategy, policies and objectives, in...


  • Glasgow, United Kingdom University of Strathclyde Full time

    FTE : 1.0 (full time) Term : Open Closing date : 10/03/2023 Appointment as Head of Department will be for a fixed term period of 3 years initially and you will also be appointed to an open-ended substantive Professorial post in the Department at a level which is in accordance with your qualifications, standing and experience. You should be able to...

  • Head of Pay

    7 days ago


    Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    The University of Glasgow has been changing the world for more than 570 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024. Our people have always been at the forefront of innovation, and our past achievements...

  • Group Head of HR

    1 month ago


    Glasgow, United Kingdom Meraki Talent Ltd Full time

    My client, a Glasgow based consultancy who are part of a well-established holding company are looking for a Group Head of HR on a full time basis to manage the growth and development of this market leading business. A successful candidate will hold an excellent reputation for develop and implementing policy and processes across the industry. ...


  • Glasgow, United Kingdom University of Glasgow Full time

    Head of School, School of Law Law has been studied at Glasgow since the University's foundation in 1451. Past scholars, including Viscount Stair, Adam Smith and Madge Easton Anderson (the first female solicitor in the UK), contribute to our inspirational history. Today, the Law School is a vibrant international community, with staff from a wide range of...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** This senior role will lead strategic project work and external reporting within the Finance team as requested by the Director of Finance, the Deputy Director of Finance and the Head of Management Accounts. Reporting to the Head of Management Accounts and working closely with the Director/ Deputy Director of Finance they will lead on projects...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** As a key member of both the RCB Executive Team and the RCB Operational Management Group, the Head of Data and Applications is a senior strategic leadership post and will lead on the planning and implementation of innovative, efficient and effective data management systems and robust data governance strategy, and make a significant...

  • Head of Automation

    7 days ago


    Glasgow, United Kingdom People Source Consulting Full time

    Head of AutomationAI experience or knowledge required Fully remote Up to £85k + bonus We are working with a successful Test Consultancy who work with multiple high profile and SME accounts.They are a very forward thinking business, always striving to introduce the best and latest technologies for their clients.Candidates must have experience in, or a very...

  • Heads of Division

    2 days ago


    Glasgow, United Kingdom University of Glasgow Full time

    Heads of Division (x3) School of Social and Political Sciences **Appointment of Three Heads of Division: Political and International Studies; Sociological and Cultural Studies; and Urban Studies and Social Policy** The University of Glasgow has been at the forefront of change, excellence and innovation for over 570 years and today we are one of the...