Global Elite Advisor

2 weeks ago


London, United Kingdom Reed & Mackay Full time

London, 11th January

**REPORTING TO: GLOBAL ELITE DIRECTOR**

Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re
everything that our clients need today. In May 2021, we became part of the TripActions Group,
and together we are setting the agenda for the future of business travel.

**ROLE SUMMARY**:
The Global Elite division at Reed & Mackay is trusted to manage the travel and meeting & event needs of family offices, C-Suite and A-List talent from the world of fashion, sports and entertainment. We are looking for a Global Elite Advisor to join this new team who has experience of managing the needs of family offices/UHNWIs and understand their idiosyncrasies and appreciate the importance of attention to detail, creativity and quality of execution. Discretion and ensuring that Global Elite clients implicitly trust the team are vital.

**KEY RESPONSIBILITIES**:
Service expectation
- To provide a dedicated 24/7 service to your own personal portfolio of UHNWI clients, tailored to their individual needs with a desire to always exceed expectations
- Working flexible hours to ensure you are always available for your clients whilst they are travelling
- Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
- Demonstrate innovative thinking and provide a consultative approach no matter the time of day
- Advise proactively on all relevant immigration, passport and visa requirements along with any applicable travel restrictions
- To be proficient in all R&M Technology, sharing knowledge with the client to ensure an all-encompassing service
- To ensure all clients within your portfolio have comprehensive and detailed profile information enabling a personalised and tailored service to meet their exacting requirements
- Recommend, source (and sometimes meet) preferred suppliers to build a database of trusted Reed & Mackay partners and ancillary products
- Scope to travel and visit venues/ destinations if required by client

Operational expectation
- Manage your own full client portfolio to the highest R&M standard, demonstrating extraordinary customer service
- Pro-actively build meaningful and long-lasting relationships with both clients and suppliers
- Exceed client’s expectation at all times
- Support Global Elite Director with client onboarding meetings
- Identify and implement opportunities to add value and create the Global Elite client experience to each booking
- Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
- Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging
- supplier relationships to deliver the Global Elite client experience
- Monitor all bookings for further saving opportunities up until completion of the trip
- To be proficient in all R&M Technology and to ensure knowledge is shared and maintained amongst the team
- Demonstrate proactive and creative thinking when providing travel solutions
- Support sales team attending prospect client meetings
- Work closely with the Reed & Mackay out of hours team to ensure a seamless service for your clients, regardless of the time of day

**WHAT WE’RE LOOKING FOR**:

- Strong product and supplier knowledge with a clear understanding of how to deliver tailor made solutions using the right suppliers to underpin both value and service for our clients
- Proven record of experience in a C-Suite/ VIP corporate and/or luxury bespoke leisure travel environment
- Ability to multi-task and meet tight deadlines in a pressurised environment without compromising the service to our clients or staff
- Confident, vibrant and passionate about extraordinary service and solutions
- Exceptional telephone manner and written communication skills
- Proficiency in other languages (at any level) desirable
- Manage your own ticket issuance
- Calculate your own reissues and changes in line with ticketing time limits
- Ability to make effective use of resources available to complete tasks to agreed deadlines
- Minimum qualification level to Fares & Ticketing VAII (formally BA2)
- Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
- Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
- Knowledge of Low-Cost Carriers in the market and their different products available
- Fully conversant with various rail booking systems
- Experience in using MS software packages
- Independently commit to attend and complete all relevant training
- Driven to achieve individual and team-based business objectives

**INTERNAL RESPONSIBILITIES**:
Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies



  • London, Greater London, United Kingdom Duke and Rawson Full time

    Elite Global Firm – Employment Associate (1+ PQE) – Contentious/Transactional/Advisory FocusOur client is a full service international firm looking to recruit an Associate to join its highly rated Employment practice.Please make sure you read the following details carefully before making any applications.The firm's Employment practice is one of the top...


  • City of London, United Kingdom City Elite Recruitment Ltd Full time

    City Elite Recruitment are delighted to be working with one of the most prestigious global Banks, based in the City of London aiding them in their search for a Relationship Director. **Responsibilities**: - Evaluate and implement approved credit strategies to support the turnaround of viable businesses. - Represent the Bank within syndicates, creditor...


  • London, United Kingdom Hays Specialist Recruitment Limited Full time

    Interim Global Mobility Advisor - Global Leader in infrastructure & Renewables recruitment - London/Hybrid Interim Global Mobility Advisor - Global Leader in infrastructure & Renewables recruitment - London/Hybrid - 9 months + Your new role Working on a 9 month plus contract you will join a leading global infrastructure and renewables recruitment...


  • London, United Kingdom Oakleaf Partnership Full time

    Permanent - London - Posted 18 hours ago - £45000 - £55000 per annum + 15% Bonus + Benefits - Expires: 02-17-2023 - Ref: PR/010951_1674236011 Global Mobility Advisor - Permanent - Base salary: £45,000 - £55,000 - Target bonus: 15% - Location: Central London - Hybrid working: 1-2 days per week in the office We have a fantastic opportunity for an...


  • London, Greater London, United Kingdom Duke and Rawson Full time

    We have been instructed by the Partners at this elite international firm in Sydney on at least two new hires into the Asset Finance team.The team specialises in international structured and asset financings in various industries including aviation. Clients are spread across the Asia Pacific region and the work will focus on advising on leasings, financings,...


  • London, United Kingdom Ambition Full time

    Ambition are supporting one of the leading global law firms with their recruitment for an experienced Pricing Advisor. This is a great opportunity to join an established team with a global remit (operating in over 20 countries) and build on existing pricing experience. The role is offered on a permanent basis with hybrid working and a competitive...

  • Sales Advisor

    4 weeks ago


    London, United Kingdom Stellar Global Full time

    **Sales Advisor Part Time role (domestic appliances) - John Lewis, Oxford Street, Central London** **We have some exciting new opportunities for enthusiastic, motivated Sales advisors to work with our premium retail client in a prestigious department store. As a Sale advisor, you will be responsible for building a great rapport with customers, demonstrating...

  • HR Advisor

    4 weeks ago


    London, United Kingdom Frazer Jones Full time

    Frazer Jones is partnering with an elite global law firm in their central London head office to find an HR Advisor to join their globally minded, committed team. They are looking for an individual who would fit into the team as a core member, continuingtheir investment into building a high-quality practise. The role would fit someone with previous experience...


  • London, United Kingdom City Elite Recruitment Ltd Full time

    City Elite Recruitment are delighted to be working with a globally recognised brokerage, based in the City of London aiding them in their search for an Energy & Commodities Associate. Job Duties: - Identify process and procedure improvements. - Manage the trade right from front office all the way through to delivering to the client. - Working with relevant...


  • London, United Kingdom City Elite Recruitment Ltd Full time

    City Elite Recruitment are delighted to be working with a globally recognised Energy Trading & Shipping firm, supporting them in their search for an Application Support Team Lead. **Responsibilities**: - Design and implement an appropriate triage processto manage support calls. - Setting up Service Desk tools. - Service Desk Management, as well as...


  • London, United Kingdom Metis Search Full time

    Our client is a leading elite boutique with a strong global platform providing insight, expertise and execution to investors and companies. They offer deep sector expertise across the advisory space and are looking to grow out their healthcare team.  This is an exciting opportunity to join an entrepreneurial sector team who are in growth mode with a strong...

  • Relocation Advisor

    7 days ago


    London, United Kingdom Alchemy Global Talent Solutions Full time

    Are you looking to work in a sector partnering with expats and supporting individuals during their relocation to a new country? Do you have experience living and work abroad and have a nature passion for helping people? If so, we have a fantastic role for you! One of the worlds leading Global Relocation service providers is looking to add a Relocation...


  • London, United Kingdom Metis Search Full time

    Our client is a leading elite boutique with a strong global platform providing insight, expertise and execution to investors and companies. They offer deep sector expertise across the advisory space and are looking to grow out their industrials team.  This is an exciting opportunity to join an entrepreneurial sector team who are in growth mode with a...

  • HR Advisor

    4 days ago


    London, United Kingdom Elite Full time

    HR Advisor required for luxury goods brand - 18-month fixed term contract. HR and Employee Relations - Support with all disciplinary matters and advisory queries. - Ensure awareness of UK legislation and best practise. - Employee Handbook, HR Policies, and new procedures updates - Notetaking in formal HR meetings and act in an advisory capacity during...

  • Senior In-House Risk

    2 weeks ago


    London, United Kingdom Pembury Legal Full time

    We are working with a leading international law firm, renowned for its commitment to innovation and excellence in the legal industry, to seek a Senior In-House Lawyer for its Regulation and Conduct team. Based in a major global office, this role offers a significant opportunity to influence the firm's regulatory and compliance strategies and contribute...

  • Technical Lead

    3 weeks ago


    London, United Kingdom eFinancialCareers Full time

    As the Technical Lead, you will support technology initiatives and ongoing development efforts for the Enterprise Risk Management (ERM) business group responsible for identification, control, and reporting of operational, investment, liquidity, counterpartyrisk globally. Understanding the relationships between technology, data, operations and business areas...

  • Fintech M&A

    6 days ago


    London, United Kingdom Linear Partners Full time

    Fintech M&A - Senior Associate and VP level, Leading Elite US Bank Director / Founder - Corporate Finance Specialist Recruiter for Banks, PE/VC and VC-backed Start-Ups Upper mid market US bank seeks a Fintech Senior Associate and VP Our client is the Fintech team of a well regarded, global US bank operating in the upper mid market. Candidates should...

  • Health Advisor

    7 days ago


    London, United Kingdom Bupa Global Full time

    Health Advisor **Job Description**: **Health Advisor** **Basinghall, EC2V 5BQ** **Permanent** **Fantastic benefits** **Full time - 40 hrs (including some evenings and Saturdays)** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** As a Clinician at Bupa our patients will be your top...


  • London, United Kingdom Global Shares Full time

    The professionals in JPMorgan’s Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and...

  • Generalist Risk

    4 weeks ago


    London, Greater London, United Kingdom Pembury Legal Full time

    A newly created role has arisen at an Elite US firm seeking a Risk & Compliance Lawyer to join their London office.Working closely with the Head of Risk and AML Lawyers/analysts, the successful candidate will work on a broad range of risk management, policy, SRA regulations, Data Privacy and Commercial issues. As the Conflicts and AML are handled by other...