Just One Number Administrative Call Handler

3 weeks ago

Norwich, United Kingdom Cambridgeshire Community Services NHS Trust Full time

This post attracts a New Hire Bonus of £1,500 (pro-rata for part time staff) please see attached terms and conditions.

Norfolk and Waveney Children & Young People's Health Services has a fantastic opportunity for Administrative Call Handlers to join our expanding Just One Number team based in Cringleford Business Centre.

As the first point of contact, you’ll help to ensure children, young people and families speak to the right person, in the right place at the right time.

Alongside this, signposting to our partner agencies and directing to our bespoke website Just One Norfolk.

Could you be a Just One Number Administrative Call Handler?

With excellent communication, teamwork, and telephony skills, you’ll be looking for a challenging and exciting role in a friendly environment. You will be computer literate. You will enjoy working flexibly as part of a team and be comfortable using your own initiative. You will share our Trust values and demonstrate empathy to service users and professionals and always respect the feelings of others, including in highly emotive situations.

In return, we offer the opportunity to develop your skills with access to in-service training programmes and ongoing personal development.

Just One Number prides itself on our supportive, skill mixed team. You will receive regular supervisions, shared team learning and annual appraisals and take an active role within your own personal development. You will partake in regular whole team meetings where we value the voices of staff as paramount in the innovation of our service.

Base will be Cringleford Business Centre, Norfolk. Shift pattern 10am-6pm, Monday to Friday, and rotational Saturdays 9am-1pm (approximately 1 in 6). Flexibilty requested for potential cover 8am-4pm. Closed Bank Holidays.

We offer a competitive annual leave package of 28 days leave pro rata. Both salary and leave increase with years of service as per Agenda for Change scheme.

Full time and part time permanent positions are available.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding-and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.

Recording details of all contacts with service users and other professionals using SystmOne (S1) and other platforms as appropriate.

Completing administration tasks on S1, including for instance scanning onto patient records, registering antenatal notifications, checking tasks, updating service user information, oversight and action requests of digital/virtual consultation platforms, running routine reports and registering service users who are accessing the service.

Completing the administration for service users who have transferred into or out of the county.

Booking and rearranging contacts for Norfolk and Waveney CYP team as required, e.g. new birth visit, 6-8 week check and speech and language appointments etc.

In addition, the Just One Number Administrative call handler will undertake administrative tasks as part of a team in some of the following areas:
Actioning blood spot requests, virtual clinic drop ins, SystmOne support, spreadsheet maintenance and document archives in line with agreed standard operating procedures including:
Inputting data

Preparing and sending letters

Performing quality control by checking data and correspondence

Accessing a digital platform

Attending meetings with colleagues

Using basic functions in Microsoft Excel

Please see the Job Description and Personal Specification for further details.

  • Just One Number Administrative Call Handler

    6 days ago

    Norwich, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    This post attracts a New Hire Bonus of £1,500 (pro-rata for part time staff) - please see attached terms and conditions. Norfolk and Waveney Children & Young People's Health Services has a fantastic opportunity for Administrative Call Handlers to join our expanding Just One Number team based in Cringleford. As the first point of contact, you’ll help to...

  • Just One Number Administrative Call Handler

    6 days ago

    Norwich, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    Offering Signposting and guidance to Digital platforms and partner agencies where applicable. 3. When handling contacts and referrals recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures. 4. Completing administration tasks on clinical systems such as S1,...

  • Call Handler

    4 weeks ago

    Norwich, United Kingdom ARC Group Full time

    Job Title - Property Call Handler Salary - £12.75per hour - temporary to permanent Location - Norwich Hours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site) Job Description: We are recruiting for experienced customer service focussed administrators to help grow and develop within a new team in a repairs and maintenance housing...

  • Call Handler

    3 weeks ago

    Norwich, Norfolk, United Kingdom ARC Group Full time

    Job Title - Property Call HandlerSalary - £12.75per hour - temporary to permanentLocation - NorwichHours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site)Job Description:We are recruiting for experienced customer service focussed administrators to help grow and develop within a new team in a repairs and maintenance housing sector.The...

  • Call Handler

    4 weeks ago

    Norwich, United Kingdom ARC Group Full time

    Job Title - Property Call HandlerSalary - £12.75per hour - temporary to permanentLocation - NorwichHours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site)Job Description:We are recruiting for experienced customer service focussed administrators to help grow and develop within a new team in a repairs and maintenance housing sector.The...

  • Call Handler

    1 week ago

    Norwich, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7)Hourly Pay Rate:Weekdays - £11.45Evenings and Saturdays - £16.14Sundays and Bank Holidays - £20.95Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to...

  • Call Handler

    1 week ago

    Norwich, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7)Hourly Pay Rate:Weekdays - £11.45Evenings and Saturdays - £16.14Sundays and Bank Holidays - £20.95Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to our...

  • Call Handler

    1 week ago

    Norwich, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - £11.45 Evenings and Saturdays - £16.14 Sundays and Bank Holidays - £20.95 Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progress Gi Group are now seeking to appoint a...

  • Call Handler

    1 week ago

    Norwich, United Kingdom Gi Group Remote Work Freelance Full time

    Job Title: Call Handler Location: Norwich (NR7)Hourly Pay Rate:Weekdays - £11.45Evenings and Saturdays - £16.14Sundays and Bank Holidays - £20.95Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to our...

  • Call Handler

    1 month ago

    Norwich, United Kingdom Step Ahead Full time

    **Job Title**: Call Handler **Location**: Norwich **Salary**: Band 2, £22,383 per annum **Contract**: Temporary till end of May **Disclosure and Barring Service (DBS)**: Standard DBS required An NHS Hospital department in Norwich is seeking a Call Handler to join the team. As a Call Handler, you will play a crucial role in providing operational support by...

  • Call Handler

    1 week ago

    Norwich, Norfolk, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays Evenings and Saturdays Sundays and Bank Holidays Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to our Public Sector...

  • Call Handler

    4 weeks ago

    Norwich, United Kingdom JT Recruit Full time

    Date Posted:February 28th 2024 - Job Reference:DBGA1 - TypeTemporary - LocationNR6 5NA - Salary & Package£11.48 per hour Call Handler Urgently required. Can you help the local community? Becky at JT Recruit would like to hear from you, she is looking to appoint ASAP an experienced call handler for a short-term temporary contract for a leading Healthcare...

  • Call Handler

    11 hours ago

    Norwich, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    Job summary Two part time positions, one for 30 hours per week and one for 20 hours per week. The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King's Lynn providing contraception, sexual health & HIV care & treatment. The...

  • Claims Call Handlers

    6 days ago

    Norwich, United Kingdom Pertemps London Full time

    Claims Call Handlers - temp £13.14 per hour - Norwich Insurance company is seeking experienced Claims Call Handlers to support their Motor Insurance team at their offices in Norwich. These are temporary positions to start by 10th June 2024 for an initial 3-month period and will pay £13.14 per hour. Working hours: 9am to 5pm, Monday to Friday - 35 hours...

  • Emergency Call Handler

    1 week ago

    Norwich, United Kingdom Hays Business Support Full time

    Your new company:East of England Ambulance Service - Call HandlerThe East of England Ambulance Service provides 24 hours, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport for 6.9 million people in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.It is important that you learn...

  • Claims Call Handlers

    7 days ago

    Norwich, United Kingdom Pertemps TM Full time

    Claims Call Handlers - temp £13.14 per hour - Norwich Insurance company is seeking experienced Claims Call Handlers to support their Motor Insurance team at their offices in Norwich. These are temporary positions to start by 10th June 2024 for an initial 3-month period and will pay £13.14 per hour. Working hours: 9am to 5pm, Monday to Friday - 35 hours...

  • Call Handler

    1 month ago

    Norwich, United Kingdom Barker Ross Group Full time

    **Job Title**: - Call Handler**Contract Type**: - Temporary**Location**: - Norwich - Norfolk**Industry**: - NHS**Contact Name**: - Ellie Uttley- **Contact Phone**: - 01522 551910**Salary**: - plus company benefits**Date Published**: - 28-Feb-2024- Barker Ross Group are currently recruiting on behalf of our NHS client based in Norwich for a **Call...

  • Emergancy Call Handler

    1 month ago

    Norwich, United Kingdom HR GO Recruitment Full time

    **Emergency Call Handler - Norwich** Temporary Job on-going Hours: 24/7 - 365 days a year Shifts: 4 on - 4 off (Days, Lates and Nights) This is a challenging, emotional and very rewarding role. If you are able to stay calm in a high pressured situation and learn on the job then this could be the new career your looking for. We are looking for Emergency...

  • Claims Call Handlers

    7 days ago

    Norwich, United Kingdom Pertemps London Full time

    Claims Call Handlers - temp £13.14 per hour - Norwich Insurance company is seeking experienced Claims Call Handlers to support their Motor Insurance team at their offices in Norwich. These are temporary positions to start by 10th June 2024 for an initial 3-month period and will pay £13.14 per hour. Working hours: 9am to 5pm, Monday to Friday - 35 hours...

  • Emergency Call Handler

    16 hours ago

    Norwich, United Kingdom Careline365 Full time

    **About the Appello Group and Careline 365** **Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.** **As part of the Appello Group, we are **committed to transforming lives through technology enabled care services, blending...