Call Handler

1 week ago


Norwich, United Kingdom Barker Ross Group Full time

**Job Title**:

- Call Handler**Contract Type**:

- Temporary**Location**:

- Norwich - Norfolk**Industry**:

- NHS**Contact Name**:

- Ellie Uttley-
**Contact Phone**:

- 01522 551910**Salary**:

- plus company benefits**Date Published**:

- 28-Feb-2024- Barker Ross Group are currently recruiting on behalf of our NHS client based in Norwich for a **Call Handler** to join their team as soon as possible
- The role will be temporary, lasting until the end of May initially.- The pay rate for the role will be £11.48 per hour.
- The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services.
- Duties of the role will include:

- Receive and record telephone calls from a range of people/personnel including hospital staff, other Health Service professionals and other Emergency Services
- Provide advice to clients as directed by clinical triage protocols and procedures
- Ensure that the clinical triage process for each call received is factual and recorded accurately to the fullest extent possible
- To take charge of an incoming call, managing patients, relatives, and the general public in a calm professional manner and treating them with dignity and respect at all times
- Be able to (and be able to recognise the need to), modify and adapt methods of communication to account for the differing needs of patients and callers especially in stressful and difficult situations
- Deal with highly emotional, verbally aggressive, abusive or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances
- Dealing with distressed patients and relatives, including traumatic situations such as death
- Please note, a DBS check will also be required for this role.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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