Inbound Retention Adviser
4 days ago
**Inbound Retention Advisor**:
**Location: Stoke**
**Salary: Excellent Salary and Bens**
**Hours: Monday-Fri 8am-6pm**
Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.
We have a vacancy in Vodafone Business sales team with a focus on selling from our product portfolio and building long lasting relationships with our existing SoHo customer base.
**What will you be doing?**
- Ability to successfully demonstrate differentiation from competitors through solution selling, driving revenue, margin and volume through mobile and converged.
- Drive NPS improvement through end to end customer experience.
- Self-motivated, confident and willing to use own initiative.
- Deliver commercially responsible decisions in every interaction ensuring the needs of the customer and Vodafone are met.
- Identify opportunities to grow the customer base value through cross sell and upsell propositions.
- Effectively and efficiently manage business customer’s queries.
- Receiving and making calls to customers to build, manage and retain their business with Vodafone.
- Support other areas of SoHo during periods of high demand.
- To provide a high quality of service and ensure that all the work you are given is completed accurately.
**Who are we looking for?**
- A drive and hunger to hit targets.
- Proven sales experience is essential for this role.
- A positive attitude and a willingness to learn.
- Ability to understand customer needs and build long lasting relationships with customers and a passion for doing so.
- Excellent written and verbal communication skills.
**What’s in it for you?**
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
**Together we can
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