Customer Service Advisor

2 months ago


Pontefract, United Kingdom Uniting People Full time

**Customer Service Advisor**

Are you looking to make a positive difference to people’s lives?

Looking for a role which will give you great sense of making a difference?

We have a great opportunity for a leading client of ours in the Private Health Care sector.

**Working Hours**:

- **Full Time - **40 hours per week working between 8am and 8pm 1 Saturday every 5 weeks and 2 Sunday per year

**What we look for**:

- Anyone with great Customer Service experience
- Anyone who has worked with in the medical sector ie (pharmacy, NHS, dentist etc )
- Experience working towards targets
- Any tech savvy individuals who can quickly pick up navigating new inhouse systems.
- Excellent verbal and written skills is paramount to the role.

**Role**:

- To manage contact with patients to confirm order details and dates with patients
- To deal with queries or questions in regard to processing a patient’s orders
- To ensure all patient notes and activities are accurately recorded on relevant I.T. system
- To act as a point of contact for queries from hospitals, consultants, nurses, and where relevant specialist centres.
- To demonstrate an understanding of the prescriptions, medication and treatments involved in each of the relevant therapy areas.
- Liaise with clients or relevant external parties to ensure relevant information or results are available before arranging delivery
- Where relevant to therapy area arrange with nurse scheduler to arrange a home training visit.

**Job Types**: Full-time, Permanent

Pay: £22,800.00-£24,760.00 per year

Ability to commute/relocate:

- Pontefract, West Yorkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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