Customer Service Advisor

2 months ago


Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

**Job Purpose**:

- Provide professional and accurate telephony services to clinics, patients and other healthcare providers in line with standard operating procedures.
- To process orders in line with departmental procedure.
- To provide excellent customer service ensuring the customer’s needs are met in a timely and efficient manner.

**Main** **Responsibilities**:

- To follow and promote relevant SOPs and Company policy and procedure to ensure patient safety at all times.
- To answer incoming calls and deal with customer enquiries and complaints ensuring accurate information is taken, recorded and passed on to the relevant parties.
- To maintain documentation filing systems within the department.
- Ensure prescriptions are received in a timely manner complying with patient confidentially and data protection protocols.
- To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
- To maintain good housekeeping.
- To carry out any reasonable request given by appropriate persons.
- To contribute to HealthNet’s commitment to continuous improvement by forwarding your suggestions to appropriate persons.
- To proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.

**General Responsibilities**:

- Know the Company strategy and make sure what you do on a day to day basis is in line with the strategic objectives.
- Ensure the work you do is of a high quality standard and HealthNet’s procedures and policies are followed at all times.
- Engage in personal professional development and attend mandatory training.
- Present the Company in a positive way at all times with internal and external clients, customers and staff.
- Comply with the Company’s HR policies and the Health and Safety policy at all times.
- Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible professional standards.
- Bring new ideas and approaches with an open mind.
- Maintain confidentiality and security at all times.

Part-time hours: 40 per week

**Salary**: £21,630.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Featherstone, West Yorkshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location



  • Pontefract, United Kingdom Blue Arrow Full time

    Blue Arrow are proud to be working with a leading provider of out-of-hospital clinical homecare, who work in close partnership with the NHS to bring patients life-changing treament in their own homes. My client are looking to recruit 10x Customer Service Advisors to their team, to assist them in providing an excellent experience to their diverse range of...


  • Pontefract, United Kingdom Uniting People Full time

    **Customer Service Advisor** Are you looking to make a positive difference to people’s lives? Looking for a role which will give you great sense of making a difference? We have a great opportunity for a leading client of ours in the Private Health Care sector. **Working Hours**: - **Full Time - **40 hours per week working between 8am and 8pm 1...


  • Pontefract, United Kingdom Thermofomred Manufacturer Full time

    **Customer Service Advisor - 6 month contract** **£22,000 - £25,000 (pro rata)** **Location: West Yorkshire** **The Company** The company are a global market leader in rigid and flexible packaging solutions. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by creating innovative packaging that...


  • Pontefract, United Kingdom TotalEnergies Marketing UK Limited Full time

    We are currently looking for an ambitious and experienced customer service advisor to join our team based in Ferrybridge**. **This role is based at our Lubricants plant where you will join a team of 8 in supporting the Sales Managers and their Area Business Managers in delivering the sales strategy of the channel, and providing bespoke customer support in...


  • Pontefract, United Kingdom Yorkshire Building Society Full time

    **_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...

  • Customer Care Advisor

    4 weeks ago


    Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for a Customer Care Advisor (12 month maternity cover) to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer...

  • Customer Care Advisor

    3 weeks ago


    Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for Customer Care Advisor's to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer service skills to enable us...

  • Customer Care Advisor

    3 weeks ago


    Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for a Customer Care Advisor (12 month maternity cover) to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer...


  • Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for a Customer Care Advisor (12 month maternity cover) to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer...


  • Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for a Customer Care Advisor (12 month maternity cover) to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer...


  • Pontefract, United Kingdom Boots Full time

    Summary Job Reference: - 218864BR Pontefract, Beastfair Fixed Term We are now recruiting Christmas Customer Advisors for our Pontefract, Beastfair store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re...


  • Pontefract, United Kingdom Joule Hot Water Systems Ltd Full time

    **Job description** Joule UK is one of the leading manufacturers of Hot Water Cylinders in the UK. Due to continued growth a position has arisen for an experienced Customer Services Adviser who is used to a fast paced environment. Working with our existing team of Customer Service professionals, to manage customer queries, liaises with national home...


  • Pontefract, United Kingdom Joule Hot Water Systems Ltd Full time

    **Job description** Joule UK is one of the leading manufacturers of Hot Water Cylinders in the UK. Due to continued growth a position has arisen for an experienced Customer Services Adviser who is used to a fast paced environment. Working with our existing team of Customer Service professionals, to manage customer queries, liaises with national home...


  • Pontefract, United Kingdom Halfords Full time

    Love all things motoring? Great with customers? Your knack with customers and boundless enthusiasm for cars is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts, even as a hobby. Either way, we have training in place to get you the skills you need - you’ll be delivering market-leading standards...


  • Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

    **Job Purpose**: - Provide professional and accurate telephony services to clinics, patients and other healthcare providers in line with standard operating procedures. - To process orders in line with departmental procedure. - To provide excellent customer service ensuring the customer’s needs are met in a timely and efficient manner. **Main**...


  • Pontefract, United Kingdom Jewson Full time

    **The Role** **Customer Service Supervisor - Sales** **Normanton, Wakefield (WF7 6HX) 42.5hrs** An exciting and rare opportunity has arisen for a Customer Service Advisor to join our JPS team (Jewson Partnership Solutions). Our JPS contracts are buoyant and busy outlets solely focused on our contract with the local housing association. The focus of this...

  • Customer Advisor

    3 weeks ago


    Pontefract, United Kingdom Boots Full time

    Summary Job Reference: - 226093BR Pontefract, Beastfair Permanent 22.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...


  • Pontefract, United Kingdom Recruit UK Full time

    Position**:Trainee Financial Advisor** Location**:Pontefract** Salary**:£28-35,000** Reference Number**:8266** Are you looking to launch your career as a **Financial Advisor**? My client are looking for a driven **Diploma Qualified **individual to join their team in **Pontefract** as a **Trainee Financial Advisor**. You will receive comprehensive...

  • Showroom Advisor

    2 weeks ago


    Pontefract, United Kingdom DIY Kitchens Full time

    The Business: We are a family run business with over 40 years experience in kitchen manufacturing. As the largest online kitchen retailer, we pride ourselves in offering the best products on the market at unbeatable prices. We currently have one showroom based here in Yorkshire, which is the largest kitchen showroom in the UK. The Role: As a Showroom...

  • Client Advisor

    2 weeks ago


    Pontefract, United Kingdom Training at Work Group Ltd Full time

    **Job description** **Full Time - £20k - £22k + Commission on top** **Wanted: Vibrant & Driven Client Advisor to Join our Like-Minded Sales Team.** **Training at Work Group Limited, helps business owners and managers protect their employees by having qualified first aiders and industry specific health and safety personnel fully trained within their...