Trainee Claims Handler

4 weeks ago

Southampton, United Kingdom Gallagher Full time

**Gallagher - Trainee Claims Handler (Southampton)**

Location: Southampton 3 days in the office

Our Gallagher Retail Commercial Broking Division are seeking a Trainee Claims Handler to join our Commercial Claims team to look after our clients across a wide range of products. Our autonomous and collaborative team is based in Southampton so this will be a hybrid role (3x days/office).

Working directly with our clients and suppliers, you will be responsible for delivering a high quality, professional advice service to clients concerning any claims issues from beginning through conclusion, with the support of our dedicated and down to earth team members.

**Your Role**
- Manage a caseload of commercial claims consisting of a mixed portfolio from Motor to Liability, Theft, Fire, and Property claims.
- Advise and update clients about relevant events and discussions during their claim. Ensure complete customer satisfaction during what can be a stressful time.
- Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, including updating and informing them of any additional information acquired during the claims process.
- Offer appropriate technical advice to clients throughout the duration of the claim.
- Encourage, show compassion, and effectively balance client’s expectations.
- Ensure your market, insurance, legislation, and other technical knowledge is developed and maintained.
- Run claims efficiently and keep the system updated with all relevant information.
- Ensure that claims statistics are accurate and produced in accordance to SLAs.

**Your Skills, Experience and Qualifications**
- General knowledge of claims would be ideal (full training will be provided).
- Educated to A Levels standard.
- Confident telephone manner, professional, and eager to develop.
- Strong client service drive along with forward planning and analytical skills.
- Strong social skills, able to ask for help and show initiative when supporting team members.
- Eligible to work in the UK.

**What we offer you**

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

We invest in our talent through leadership academies, mentoring opportunities, professional qualifications, and development programmes. We are able to provide our colleagues with a platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment.

We provide a competitive benefits package, agile working, annual pay reviews, in addition to various flexible benefits (enhanced pension contributions, access to our discount portal and Gallagher Premiership Rugby Tickets to name a few).

**About Us**

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: Hybrid remote in Southampton

Reference ID: 103112

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