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Motor Claims Handler
4 months ago
**Motor Claims Handler - Hybrid Role - Southampton**
**Full time position - 37 hours per week (Flexible work patterns available)**
**Working hours**:37 hours per week, flexible shifts Mon-Fri between 07:00 - 18:00 (No weekend work)
Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a full time/hybrid Motor Claims Handler at the Southampton Branch.
The Motor Claims Handler will provide administrative and operational support associated with insurance claims relating to Fleet Incidents throughout Saint-Gobain in the UK.
**Duties**:
- Assist in the processing of First Notification of Losses (FNOL) within set timescales
- Achieve statutory compliance relevant to your specific area of responsibility
- Negotiating liability and costs settlements with internal and external customers
- Ensure accident report forms are received from drivers / branches and accurately completed, within set timescales. Liaising with branch / transport managers and drivers.
- Confirm employees hold correct authority to operate specific vehicles / machinery. Reporting any infringements to the compliance team / senior management.
- Accurately maintain the FleetWave Database and all other relevant electronic records
- Manage enquiries from user departments and seek adequate resolutions where problems exist
- Follow functional procedures accurately and identify improvement opportunities
**Essential Requirements**:
- Good telephone and customer service skills
- Strong communication skills
- Ability to demonstrate attention to detail
- Ability to work on own initiative, as well as being a team player
- Ability to negotiate and agree case settlements
- Organisational skills and ability to prioritise workload
- Flexible with ability to deal with high volumes of throughput
- Able to work well in team environment
- PC literate - MS Office
- Good literacy and numeracy skills
- Ability to handle confidential information
**Desirable Requirements**:
- Some experience of motor claim handling or related claims handling
- Basic working knowledge of insurance practices and processes
- Basic working knowledge of road traffic laws
**Are Saint-Gobain an Inclusive employer?**
We believe in including everyone so it doesn’t matter what your background is, we care about what you can offer and we welcome anyone who is passionate about our Customers and shares our Values.
**And what about flexibility?**
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role.
