Team Leader

2 weeks ago


Newport, United Kingdom Sopra Steria Full time

Do you have exceptional Team leader skills or experience in customer focused role and looking expand your skills so you can reach your full potential? If yes, read on...

As our diverse service grows, here at SSCL we're on the lookout for motivated individuals to lead our Government resourcing team, supporting our Clients with the delivering of recruitment and vetting processes.

That’s what we are looking for, but what can we offer you? Being part of the team, you will be supported by more senior members and managers from day one, where sharing experiences and knowledge will support your development to become a well-rounded Team Leader.

You will also have access to an endless list of training courses through our 'Learning Hub' to help you learn new and build upon existing skills. We want you to fulfil your potential and to ensure that you feel supported, encouraged, inspired and empowered in your career.

This is a 6month FTC, on a hybrid work pattern, where you will work from our office in Newport twice a week and the rest of the week you will be based at home. We recognise that work-life balance isn’t a luxury - it’s a necessity. Whether working from our modern, collaborative offices or at home, we give employees the flexibility to help them achieve a healthier work-life balance and perform at their best.

**What you will be doing**:

- Ensuring our services are delivered in a timely manner to the agreed SLAs
- Empower, lead and develop the team and encourage communication channels
- Ensure team are following the correct processes
- Monitoring/audit accuracies within the team delivery
- To act as main contact point for critical issues
- Conducting 1-2-1’s, and nurturing and developing team members
- Onboarding and training new starters to the team
- To contribute to the overall improvement of the service and drive continuous improvements
- Upwards reporting and data analysis for operational management

**What you’ll bring**:

- Experience in directing a team
- Ability to prioritise
- Expert understanding of relevant systems e.g. Oracle, Excel, Word
- Confidence motivating and mentoring a team in a virtual setting
- Numerate and able to process sophisticated data
- Ability to use initiative and exercise good judgment

**It would be great if you had**:

- Able to use PowerPoint
- Understanding of ERP system e.g. Oracle
- Flexible manner and approach

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

Employment Type: Full-time, 6month Fixed Term Contract
Location: Newport - flexible hybrid working of 2 days in the office and 3days from home
Security Clearance Level: SC
Internal Recruiter: Becky Sutherland

**Salary**: £25,750pa inclusive of 3% flex fund
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?**

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.

We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.


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