Process Team Leader

4 weeks ago


Newport, United Kingdom Sopra Steria Full time

If you have a passion for motivating people and have an analytical approach to your work, then this could be the role for you

We're recruiting a Finance Team Leader to join our contact centre services, taking responsibility for our successful team of Contact Centre Advisors. The team provides HR, Payroll, Finance and IT CCS to all our Government clients.

You'll be involved in the finance area of the CS, with the responsibility for the provision of coaching and developing around 12 team members, whilst also supporting the Operations Lead with delivery of services to our clients. This will prove to be a great opportunity to lead a successful team and develop your leadership skills to make a real positive impact.

As this is a Hybrid working role you will work 2 days in the office (every Thursday and Friday) and the rest of the week at home.

**What you'll be doing**:

- Motivating, and developing the team, encouraging communication, and maintaining a personal development plan for each advisor.
- Ensuring that SLA’s are being met.
- Holding weekly 1-2-1s, quality assurance audits, monthly appraisals and monthly team huddles.
- Taking ownership and resolving raised complaints.
- Lead the planning implementation, to make sure the availability of required staff members.
- Identify and develop improvements within own area with a clear view to enhance the customer journey.
- Make sure that agreed processes/standards/timescales/Quality Requirements are adhered to.
- Work with the advisors and wider CC team to improve our already strong GPTW (Great Place to Work) score.
- Focus on maintaining and improving our CSAT score.

**What you’ll bring**:

- Customer Service experience.
- Competent using Excel, Word, PowerPoint etc.
- Good at internal and external communication and developing relationships with all partners.
- Ability to set and achieve performance targets.

**It would be great if you had**:

- Previous experience of Leading a team.
- Experience with Amazon connect Plus.
- Oracle experience.

That’s what we are looking for, and this is what we can offer you. You will be supported by more senior members and managers from day one, where sharing experiences and knowledge will support your development to become a well-rounded Team Leader, not to mention the abundance of training and development opportunities we have (including our external partner providers).

We put the wellbeing of our people at the centre of everything we do, and therefore flexibility and work life balance is a key for a successful team You can also join one of our Diversity and Inclusion networks, including WIN, LGBT+ and Neuro-diversity to name just a few. Have you got a charity close to your heart? Then take a couple of paid days to volunteer and support them.

Employment Type: Full-time Permanent

Location: Newport

Security Clearance Level: SC

Internal Recruiter: Theo

**Salary**: £25,000

Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Loved reading about this job and want to know more about us?**

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.


  • Team Leader

    1 week ago


    Newport, United Kingdom Tiny Town Newport Ltd Full time

    TEAM LEADER We are on the hunt for a special person to be a team leader at Tiny Town. Your role will include: Motivating the team to deliver guest service worth recommending. Manage day to day operations of the café. Monitor supplies and top up as needed. Advise staff on the best way to resolve issues and deliver excellent customer service. Working...

  • Team Leader

    2 weeks ago


    Newport, United Kingdom Ministry of Justice Full time

    **Team Leader - CTSC Newport - 76583** **£25,827 - £27,170** **Newport**: **HM Courts and Tribunals Service** **Directorate**: CTSC **Grade**: EO **Job Title**: Team Leader **Location**: Newport **Who are we?** HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and...

  • Team Leader

    4 weeks ago


    Newport, United Kingdom Radis Part time

    Join Our Team as a Home Care Team Leader! Take the Next Steps in Your Career! Are you an experienced Care Worker looking for new opportunities in the Home Care Sector? Look no further! Radis Community Care have an opportunity for a compassionate and skilled Team Leader to join our team at Glyn Anwen in Newport. What We Offer: Competitive salary based...

  • Team Leader

    4 days ago


    Newport, United Kingdom Card Factory Full time

    Job Introduction **Location:Newport Baddleys court 1215** **Contracted Hours Available:17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    2 days ago


    Newport, United Kingdom Card Factory Full time

    Job Introduction **Location: Newport Spytty Road** **Contracted Hours Available: 12.00** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    3 weeks ago


    Newport, United Kingdom Card Factory Full time

    Job Introduction **Location: Newport 172 Commercial street** **Contracted Hours Available: 18** **Please note this role is a fixed term contract. 31/03/2024** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil...

  • Team Leader

    4 weeks ago


    Newport, United Kingdom Sopra Steria Full time

    Do you have exceptional Team leader skills or experience in customer focused role and looking expand your skills so you can reach your full potential? If yes, read on... As our diverse service grows, here at SSCL we're on the lookout for motivated individuals to lead our Government resourcing team, supporting our Clients with the delivering of recruitment...


  • Newport, United Kingdom Paneltex Limited Full time

    **Company Overview** Formed in Kingston upon Hull in 1991 as a manufacturer of insulated panels for cold storage, Paneltex is one of the world’s leading temperature-controlled vehicle body builders and converters. Thirty years later, Paneltex produces hundreds of refrigerated vehicle bodies, vehicle body kits, and portable cold stores a week out of seven...

  • Team Leader

    1 week ago


    Newport, United Kingdom Atlas Hotels Full time

    **Hours**: 40 hours across 5 days per week (Fixed Term)** **Salary**:£11.87 per hour** **Atlas Hotels** is hiring a **Team Leader** ( **Commencing 2nd January 2024 - 2nd January 2025**) at the **Holiday Inn Express Newport** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if...

  • Team Leader

    4 weeks ago


    Newport, United Kingdom Iceland Full time

    Description The Food Warehouse is Iceland’s latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country.  We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. In...

  • Team Leader

    3 weeks ago


    Newport Pagnell, United Kingdom Challenge-trg Recruitment-formerly PMP Recruitment Full time

    We are currently recruiting for a Goods In **Team Leader** for one of our clients based in **Newport Pagnell MK16 9PX.** You will be working on behalf of a well known designer and in-house manufacturer of gift wrap and Christmas crackers. They also specialise in designing and manufacturing gift bags, greeting cards, stationery, specialisedgifting, frames and...


  • Newport, United Kingdom Acorn Recruitment Limited Full time

    Team Leader - Nights 5 days a week midnight - 7am, Wednesday to Monday Pay £11.23 per hour Temporary Ongoing Daily Tasking would include: - Managing the Warehouse team to deliver packing operation and standards. - Managing distribution of Newspapers by self-employed contractors with the support of - Deputy Night Manager and Night Manager. - Supervise...


  • Newport, United Kingdom Acorn Recruitment And Training Full time

    Team Leader - Nights 5 days a week 10pm to 5am, Tuesday to Saturday. Pay £11.23ph Temporary Ongoing Daily Tasking would include: - Managing the Warehouse team to deliver packing operation and standards. - Managing distribution of Newspapers by self-employed contractors with the support of Deputy Night Manager and Night Manager. - Supervise picking and...

  • Team Leader

    3 weeks ago


    Newport, United Kingdom Llanwern Bull Generous George Full time

    To work as a team leader reporting directly into the General Manager. You are responsible for overseeing the successful operation of the pub in the absence of the General manager/Assistant Manager. You will be able to assist the GM in delivering improved profit and be passionate about delivering amazing guest experience. You will lead, inspire and coach...

  • Team Leader

    2 weeks ago


    Newport, United Kingdom The Perfume Shop Full time

    **TALENT. PASSION. SPARK** Hours per week: 24.0 Pay Rate: £11.90 The Perfume Shop is the largest single category fragrance retailer in the UK. We’ve been on the Best Companies to Work For list, been awarded #7 in Top-Rated Retail Workplaces, and won the 2019 Online Retailer of the Year Award. Our passion for people is what drives and enables us to...

  • Team Leader

    1 week ago


    Newport, United Kingdom The Perfume Shop Full time

    **TALENT. PASSION. SPARK** Hours per week: 24.0 Pay Rate: £11.90 The Perfume Shop is the largest single category fragrance retailer in the UK. We’ve been on the Best Companies to Work For list, been awarded #7 in Top-Rated Retail Workplaces, and won the 2019 Online Retailer of the Year Award. Our passion for people is what drives and enables us to...

  • Warehouse Team Leader

    4 weeks ago


    Newport, United Kingdom HireGiant Full time

    **HireGiant **are looking for a Warehouse Team Leader for our client based in Milton Keynes. This is a National Client with sites all over the UK. **The Role**: Service and efficiency put us at the forefront of our industry and with 55% market share we are the leading player in one of the world’s fastest moving supply chains. Our teams go further, when...


  • Newport, United Kingdom HireGiant Full time

    **HireGiant **are looking for a Warehouse Team Leader for our client based in Milton Keynes. This is a National Client with sites all over the UK. **The Role**: Service and efficiency put us at the forefront of our industry and with 55% market share we are the leading player in one of the world’s fastest moving supply chains. Our teams go further, when...

  • Team Leader

    5 days ago


    Newport, United Kingdom Ministry of Justice Full time

    **Team Leader - 71487** **£25,827 - £27,170** **Newport**: **Background**: The Tribunals Service and His Majesty’s Court Service were integrated into a single Agency, His Majesty’s Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the...


  • Newport, United Kingdom BBI Group Full time

    **The BBI Group aim to create a world where everyone has the opportunity for a better quality of life. We have served the global diagnostics industry for over 50 years and due to our continued growth, we are seeking a Production Team Leader to join our team. This is a permanent, full-time position based at our site in Crumlin.** **Role Overview**: The...