Patient Access Team Leader

2 weeks ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Patient Access Team are seeking an experienced, dedicated and enthusiastic individual with excellent communication and customer service skills. A professional approach and the ability to develop strong working relationships with a wide range of people and services will also be needed.

The role is based in an ever changing environment where RTT recovery and patient care is at the forefront.

This role will require rotating shifts as follows; 8am-4pm, 9am-5pm and 10am-6pm which is in line with other current team leaders.

The post holder will lead a team of administrators to provide a high quality
administrative support service to the department. The post will provide a broad range of support activities to ongoing and fixed-term projects within the department and will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the office as a whole.

The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitive
issues, often requiring appropriate judgements to be made under mínimal
supervision.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals - Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Responsible for providing a welcoming and customer focused service for patients. The service is delivered through a contact center, giving patients a choice in the date of their outpatient appointment and also provides a reminder/reschedule service.

The administration staff work a variable shift pattern Monday-Friday from 8am to 6pm. The department does not include any clinical staff, Patient Access Team is a team of admin staff providing bookings, cancellations and appointment rescheduling for an array of centralized services trust wide.



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