Service Management Lead

7 months ago

Newcastle upon Tyne, United Kingdom Curo Talent Full time

**Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site)**
**Salary - £40 - £45K Per Annum**
**Benefits - Excellent Benefits**

**The Client**:
Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to solve the most complex challenges, turning their ideas into reality, leveraging the latest technology.

This role requires a natural rapport builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible.

**The Role**:
The Service Management Lead, in Finance Shared Services is responsible for leading the global implementation and operation of processes and activities to facilitate the effective governance of services provided by the Finance SSC teams. This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services.

The Service Management Lead enables and facilitates the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC.

**Key Responsibilities**:

- Establish and maintain a service definition to ensure ongoing clarity in scope of service expected outcomes for all countries supported
- Develop RACI (Responsible, Accountable, Consulted, and Informed) documentation for the activities supported, clarifying respective responsibilities between the SSC and its partners.
- Facilitate review between SSC managers and SSC stakeholders to align on definition of service
- Work with the SSC managers to propose appropriate Service Levels and KPIs (Key Performance Indicators) for the services delivered and support the agreement of these metrics with Stakeholders.
- Establish and oversee a program of standardized service review meetings between SSC and internal customers to discuss service progress, process performance, issues, and challenges, ensuring the outcomes to the meetings are captured and actions followed up on both the customer and SSC sides.
- Establish a change control process to allow for appropriate review of services provided and changes requested with a view to maximizing standardization, ensuring effective resourcing and realistic deliverables.
- Ensure compliance with relevant laws, regulations, and global standard policies and procedures including tax and accounting regulations.
- Define, implement, and maintain documentation online to maximize the transparency of all aspects of the services provided and processes supported.

**Requirements**:

- Experience in a highly governed or regulated environment such as financial services or shared services or outsourcing
- Expertise in stakeholder management, preferably in a complex environment
- Excellent understanding of finance processes
- Background in process mapping and documentation, with expertise in production of service definition / contractual scoping documentation.
- First-hand experience of operational environments where the governance of service has been necessary to ensure successful delivery
- Expert in the production of RACI documentation
- Excellent relationship builder, maximizing trust and reliability
- Superb communicator
- Advanced MS Office skills with the ability to present information in a credible and professional structure and format to support buy in.
- Curious and interested mindset who will constantly seek to understand and improve the understanding of others
- A partner and supportive approach to the work aimed at promoting and recognizing the efforts and achievements of SSC teams to support building their confidence and sense of fulfilment.

Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

Job Reference: RL7424

  • C2 Operational Delivery Lead

    3 days ago

    Newcastle upon Tyne, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 265656**Salary**: - £41,880**Job grade**: - Senior Executive Officer- C2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • C2 Operational Delivery Lead

    4 minutes ago

    Newcastle upon Tyne, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 255680**Salary**: - £41,880**Job grade**: - Senior Executive Officer- C2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: -...

  • Financial Services Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Service Care Recruit Full time

    About UsService Care Recruit is a leading recruitment agency, specialising in permanent and temporary staffing solutions. We're committed to delivering exceptional service and value to our clients and candidates alike.Role OverviewWe're seeking an experienced Financial Business Partner to join our team, supporting the Senior Business Partner in delivering...

  • Strategic Talent Acquisition Manager

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Company OverviewLead Candidate is a pioneering talent acquisition partnering business, committed to supporting developing companies in the pharmaceutical and biotech outsourcing space.We leverage our expertise to serve businesses by finding talented individuals who drive growth. Our embedded talent partners work closely with select clients, providing an...

  • Pensions Partner

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Here at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We work as an embedded talent partner to a select number of companies at any one time, allowing us to devote our time to provide an excellent experience. We are looking for people who share our vision for changing the recruitment...

  • Pensions Partner

    7 days ago

    Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Talent Partner Who we are… Here at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We work as an embedded talent partner to a select number of companies at any one time, allowing us to devote our time to provide an excellent experience. But we’re not finished growing yet, we’ve...

  • Ambulance Service Resource Management Lead

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    About the Role:We are seeking a highly motivated and experienced individual to join our team as a Global Rostering System (GRS) System Lead Officer at the North East Ambulance Service NHS Foundation Trust.This is an exciting opportunity to work in a fast-paced environment where you will be responsible for configuring and enhancing the GRS system to improve...

  • IT Service Manager Lead

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

    Company Overview: DWP Digital is a leading organisation in the data platforms sector, and we are currently seeking an IT Service Manager to lead live support across all of our products and services.">Salary: Up to £77,740 per annum, plus 28.97% employer pension contributions">Job Description: As an IT Service Manager, you will define and drive the ITSM...

  • Talent Partner

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Lead Candidate – Newcastle upon Tyne, City and Borough of Newcastle upon TyneHere at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to a...

  • IT Service Management Lead

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Onyx-Conseil Full time

    Onyx-Conseil is seeking an experienced IT Service Management Lead to join our team. The successful candidate will be responsible for delivering high-quality IT services and support to our stakeholders.">About the Role:We are offering a competitive salary of £55,557 per annum, plus a 28.97% pension contribution. You will also have the opportunity to work in...

  • Talent Partner

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Lead Candidate – Newcastle upon Tyne, City and Borough of Newcastle upon Tyne Here at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to...

  • Talent Partner

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Lead Candidate – Newcastle upon Tyne, City and Borough of Newcastle upon Tyne Here at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to...

  • Talent Partner

    7 days ago

    Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Talent Partner Who we are… Here at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to a select number of companies at any one time,...

  • Talent Partner

    1 week ago

    Newcastle Upon Tyne, United Kingdom Lead Candidate Full time

    Talent PartnerWho we are…Here at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to a select number of companies at any one time, allowing...

  • Talent Partner

    1 week ago

    Newcastle Upon Tyne, United Kingdom Lead Candidate Full time

    Talent PartnerWho we are…Here at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to a select number of companies at any one time, allowing...

  • Talent Partner

    1 week ago

    Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Talent PartnerWho we are…Here at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to a select number of companies at any one time, allowing...

  • Talent Partner

    1 week ago

    Newcastle Upon Tyne, United Kingdom Lead Candidate Full time

    Talent PartnerWho we are…Here at Lead Candidate we are committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to a select number of companies at any one time, allowing...

  • SEA Marketing Manager

    1 week ago

    Newcastle upon Tyne, United Kingdom Web3 Lead Company Full time

    About Morph:Morph is the Global Consumer Layer powering a distribution hub for the resources builders need to launch and scale for the mass-market. Backed by Dragonfly, Pantera, Bitget, Spartan Ventures, Foresight Ventures among others, Morph is the first Ethereum L2 with a hybrid scaling solution combining both optimistic and ZK roll-ups, leveraging a...

  • Commercial Growth Leader

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Job Description">We are seeking a seasoned commercial leader to drive business growth and revenue. The ideal candidate will have a strong track record of commercial leadership experience, with a focus on driving business growth and revenue.The role is responsible for developing and executing strategies across sales, marketing, customer management and...

  • IT Service Management Lead

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    We are Forfusion Ltd, a leading provider of IT Managed Services as Cisco Experts. We are seeking an experienced professional to join our Managed Services team as the Service Desk Manager, reporting to the Head of Service Operations.The estimated salary for this role is £60,000 - £75,000 per year, depending on experience.As the Service Desk Manager, you...