Customer Service Officer
2 months ago
We're looking for a **Customer Service Officer** to join our Anglian Water team
**Location**: Flexible across Norwich, Ipswich or Kings Lynn. Mixture of office & home working and travel to various sites within the region - company car/ cash allowance provided
**Contract**: Permanent, full time
**What will you be responsible for?**
As a Customer Service Officer, you'll be working within the Anglian Water team, supporting them in effectively resolving all complaints escalated by the client and internally including customer and site visits if needed. You'll resolve within agreed service levels (SLA) and escalate to appropriate level in a timely manner.
Your day to day will include:
- For all works, ensure that the customer engagement process is adhered too, working closely with the operational teams to ensure customer engagement is at the forefront of people's minds
- Proactively manage sensitive interactions and assist with the record of complaints via the app to enable root cause analysis
- Identify training needs and help deliver training in line with the customer service strategy
- Provide customer support on site where needed
- Work collaboratively with the client and other sub-contracted partners, demonstrating commitment to help others deliver for the customer
- Actively promote our Social Value programme to the client, teams and sub-contract partners
**What are we looking for?**
This role of Customer Service Officer is great for you if you:
- Have excellent demonstrable customer service skills both written and verbal
- Attention to detail with excellent listening skills and empathy
- An interest in social value
- Full driving licence
**Rewards and benefits**
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
**Diversity and inclusion**
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
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