Major Incident and Problem Manager

1 month ago

London, United Kingdom Advantage Resourcing Full time

**Major Incident and Problem Manager**

**Job type**: Permanent

**Location**: London

**Hybrid**:3 days in the office/ 2 wfh

**Salary**:£60,000

Our client is a well-respected business within the financial services sector, and they are looking to add a Major Incident and Problem Manager to their team.

The role will own and be responsible for the major incident and problem management disciplines in conjunction with the Head of IT Operational Control, ensuring an effective and coordinated set of processes are developed and maintained across all services,suppliers, partners and customers.

**Key job duties**:

- Oversee Major Incidents within complex environments; engaging, focusing, and driving internal and external resolver teams to efficiently restore service.
- Accountable for delivering clear and accurate communication during Major Incidents to stakeholders across the company
- Direct troubleshooting and recovery with confidence and authority to minimise time to resolve.
- Responsible for clarifying the severity of all levels of incidents to execute the correct level Incident Management Process.
- Deliver Major Incident reviews to establish actions to prevent future incidents and produce comprehensive incident reports to senior management.
- Lead Problem diagnosis, coordinating suppliers and internal teams to determine the underlying root cause of issues
- Lead implementation of permanent resolutions to reduce repeat incidents and minimise impact of those incidents that cannot be prevented.
- Identify incident and problem trends and drive these numbers down accordingly with preventative actions
- Provide input to the service design process with operational acceptance criteria and support models for incident and problem.
- Factors in relation to incident management and problem management.

**Requirements**:

- ITIL V4
- Extensive and demonstrable experience of Major Incident and Problem Management, with strong understanding of the ITIL processes, across multi-platforms.
- Strong crisis management skills - able to direct work and remain calm in stressful situations with conflicting demands, whilst motivating disparate teams and vendors to provide solutions
- Able to influence and manage a range of non-direct reports within the wider IT Team
- A strong background in incident and problem management roles, with solid understanding of service management frameworks and processes.
- Ability to analyse a high volume of technical data and work in a fast-paced environment
- Strong knowledge of IT Service Management Software
- Experience working with IT Systems such as Oracle, SQL, Virtual platforms

  • Major Incident Manager

    2 weeks ago

    London, United Kingdom Sportingtech Full time

    Job DescriptionJob Overview:?Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident...

  • Major Incident Manager

    4 weeks ago

    London, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    4 weeks ago

    London, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    6 days ago

    London, United Kingdom Sportingtech Full time

    Job Description Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident...

  • Major Incident Manager

    4 weeks ago

    London, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    4 weeks ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    4 weeks ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    4 weeks ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Change, Incident and Problem manager

    3 days ago

    London, United Kingdom Trafigura Full time

    Main Purpose: To ensure the smooth running of Trafigura Group Infrastructure solutions through effective Change, Problem and Major Incident management. Knowledge Skills and Abilities, Key Responsibilities: Knowledge, Skills and Abilities Essential A strong understanding of Incident, Problem and Change management within an ITIL environment 5+...

  • Change, Incident and Problem manager

    3 days ago

    London, United Kingdom Trafigura Full time

    Main Purpose: To ensure the smooth running of Trafigura Group Infrastructure solutions through effective Change, Problem and Major Incident management. Knowledge Skills and Abilities, Key Responsibilities: Knowledge, Skills and Abilities Essential A strong understanding of Incident, Problem and Change management within an ITIL environment 5+ years...

  • Major Incident Manager

    6 days ago

    London, Greater London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the...

  • Major Incident Lead

    1 month ago

    London, United Kingdom NBCUniversal Full time

    Company Description NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming...

  • Major Incident Manager

    1 week ago

    London, United Kingdom Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved...

  • Major Incident Manager

    4 weeks ago

    London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. ...

  • Major Incident Manager

    5 days ago

    London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company...

  • Major Incident Manager

    2 days ago

    London, United Kingdom VALLUM ASSOCIATES LIMITED Full time

    Major Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35 The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering high-quality technology services. You're a clear and confident communicator...

  • Major Incidents Professional

    2 days ago

    London, United Kingdom BT Full time

    Major Incidents Professional **Job Req ID**:27579**Posting Date**:26 Feb 2024**Function**:Business Services & Operations**Unit**:Business**Location**:London, London, United Kingdom**Salary**:Competitive + Excellent Benefits**Why this job matters** This job has the overall lead responsibility for driving Severity 1/Critical, Business Critical Severity 2/High...

  • Senior Incident Manager

    19 hours ago

    London, United Kingdom ComputAppoint Full time

    Senior Incident ManagerTake the next step in your career now, scroll down to read the full role description and make your application.Hybrid – 3 days per week onsiteLondon, W1S 1FEThe ClientThis is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of...

  • Senior Incident Manager

    3 weeks ago

    London, United Kingdom Computappoint Full time

    Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and prosperity. Also, they are accelerating...

  • Senior Incident Manager

    3 days ago

    London, United Kingdom ComputAppoint Full time

    Senior Incident ManagerTake the next step in your career now, scroll down to read the full role description and make your application.Hybrid – 3 days per week onsiteLondon, W1S 1FEThe ClientThis is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of...