Major Incident Lead

2 months ago

London, United Kingdom NBCUniversal Full time

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

**Job Description**:
The Major Incident Management Lead is responsible for providing governance and oversight of the Major Incident functions within Enterprise Technology. This role will help manage the global Major Incident Management process, the delivery of Major Incident Management services, and will be accountable for defining and managing integrations between technology MIM procedures and the wider Operations and Technology framework. You will be working across the global Enterprise Technologies organisation and with internal and external groups to ensure delivery and success. You will also help partner and support the wider Service Management team to help deliver on Service Management Enterprise Services as needed.

You are passionate about Major Incident and willing to get hands on to ensure delivery of service and improvements. You are a leader who enjoys influencing others and problem solving and are usually the person others seek for support and advice. You also demonstrate executive presence that instills confidence in subordinates, peers, and senior leaders that you are proficient and dependable in the execution of your duties. This role will be also responsible for the design and management of automating Major Incident related services across the organisation through analysis of related policies, procedures, and processes in order to improve how these services are delivered to the business.

Responsibilities include the following:

- Manage the delivery of the Major Incident Management functions, hands on as required.
- In the event of an outage, ensure the restoration of normal service operation as quickly as possible to minimize the impact on business operations.
- Ensure the delivery of clear communication for major incidents, keeping all key stakeholders informed to agreed and appropriate levels throughout the incident lifecycle.
- Provide updates to clients and leadership by way of outage notifications to keep them informed of progress to resolution and/or workarounds that have been implemented.
- Identify and implement continual service improvement opportunities across the Major Incident, Crisis Management, and wider Service Management functions.
- Serve as an escalation point for 3rd party provided Major Incident functions.
- Prepare internal reports for Major Incidents and review with Executive Management.
- Partner with Service Management Ops colleagues to help deliver on Service Management Enterprise Services as needed.
- Manage core Major Incident functions to ensure compliance to SLAs and contractual obligations.
- Promote the Major Incident process within the wider Enterprise Technology, Enterprise Applications, Media Operations and Crisis Management community, and client teams.
- Collaborate with Technology Resolver Teams and business stakeholders to understand required service level indicators and to ensure service level objectives are met in terms of impact to service.

**Shift work**:
Hours (UK)

6 AM - 3 PM

1 PM - 10 PM

**Qualifications**:
**REQUIREMENTS**:

- An experienced Major Incident Manager with hands on experience.
- Strong practical ITIL/ITSM skill set with operational background.
- 5+ years-experience running and operating enterprise scale Global Major Incident Management and managing a team.
- 3+ years-experience in a technical role(s).
- Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization.
- Have excellent problem-solving skills to help with investigation and resolution of major incidents and root cause.
- Demonstrated experience of managing 3rd parties & vendors within a Service Delivery of Infrastructure remit.

**PREFERRED QUALIFICATIONS**:

- Experience with collaboration tools such as MS Teams and Slack and ITSM ticketing tools such as ServiceNow and Jira.
- Be proficient with PowerPoint, Excel, and other MS Office products such as OneNote.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or exp

  • Major Incident

    3 days ago

    London, United Kingdom Selfridges Full time

    Major Incident & Problem Lead Job Introduction A bit about the role This is an excellent opportunity to prove your Major Incident Management skills in a truly challenging, and complex environment. In order to be successful in securing this role, candidates will need to demonstrate previous experience of managing Major Incidents using in...

  • Major Incident Manager

    2 months ago

    London, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    1 month ago

    London, United Kingdom Sportingtech Full time

    Job DescriptionJob Overview:?Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident...

  • Major Incident Manager

    2 months ago

    London, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    4 weeks ago

    London, United Kingdom Sportingtech Full time

    Job Description Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident...

  • Major Incident Manager

    2 months ago

    London, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    4 weeks ago

    London, Greater London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the...

  • Major Incident Manager

    2 months ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 months ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 months ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    3 weeks ago

    London, United Kingdom AdRoc Full time

    We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients.For full details, please apply here.Length: 12 monthsRate: up to £500 per dayIr35 status: Inside ir35Location: National, hybridMust have Active SC ClearanceAs a Major Incident Manager you will have: * Service Focus * Community collaboration * Incident...

  • Incident & Problem Manager - Major Incidents, P1

    3 days ago

    London, United Kingdom Precise Placements Full time

    **Incident & Problem Manager - Major Incidents, P1 Incidents, Incident Management** Our leading global law firm are actively looking to recruit an Incident & Problem Manager (Major Incidents, P1 Incidents, Incident Management) on either a contract or permanent basis to be responsible for the oversight and management of both the incidentand Problem...

  • Major Incident and Problem Manager

    2 months ago

    London, United Kingdom Advantage Resourcing Full time

    **Major Incident and Problem Manager** **Job type**: Permanent **Location**: London **Hybrid**:3 days in the office/ 2 wfh **Salary**:£60,000 Our client is a well-respected business within the financial services sector, and they are looking to add a Major Incident and Problem Manager to their team. The role will own and be responsible for the major...

  • Major Incident and Problem Manager

    3 days ago

    London, United Kingdom Advantage Resourcing Full time

    **Major Incident and Problem Manager** **Job type**: Permanent **Location**: London **Hybrid**:3 days in the office/ 2 wfh **Salary**:£60,000 Our client is a well-respected business within the financial services sector, and they are looking to add a Major Incident and Problem Manager to their team. The role will own and be responsible for the major...

  • Major Incident Manager

    1 week ago

    London, United Kingdom Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved...

  • Major Incident Manager

    2 months ago

    London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. ...

  • Major Incident Manager

    1 month ago

    London, United Kingdom Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved...

  • Major Incident Manager

    4 weeks ago

    London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company...

  • Major Incident Manager

    1 week ago

    London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. ...

  • Incident and Release Lead

    2 months ago

    London, United Kingdom Roxor Gaming Limited Full time

    Summary The role is to Lead the Change Release and Incident/Major Incident and Problem process in Anaxi iGaming. To enhance the existing Incident/Release management workflow by automating as much as possible through its lifecycle process and introduce new functionality where identified. The Incident and Release Lead must have a thorough understanding...