Major Incidents Professional

4 weeks ago

London, United Kingdom BT Full time

Major Incidents Professional

**Job Req ID**:27579**Posting Date**:26 Feb 2024**Function**:Business Services & Operations**Unit**:Business**Location**:London, London, United Kingdom**Salary**:Competitive + Excellent Benefits**Why this job matters**
This job has the overall lead responsibility for driving Severity 1/Critical, Business Critical Severity 2/High incidents to resolution for one of our larger financial customers to minimise outage/degradation time, within the BT Business UK Service operations environment 24x7x365.
- This role is dedicated to BT’s larger financial customer, whose services are wholly reliant on computing and technology and are the No1 UK digital retail bank with 21M digitally active customers. Your role has a big part in ensuring our customers service is functioning healthily, and any network based service issues and interruptions are restored within SLA to avoid service penalties, ultimately the customer is answerable to the Financial Conduct Authority and safeguarding continued customer access to their finance needs.

**What you’ll be doing**
1. Overall lead responsibility to drive the resolution of Severity 1/Critical, Business Critical Severity 2/High incidents and incidents formally escalated by Lloyds Banking Group into the BT Business UK Service operations dedicated LBG MIM group 24x7x365
2. Acting as single point of contact/interface for the customer and the BT Account Senior Management Team 24x7x365. You'll keep all parties updated at regular intervals ensuring adherence to set SLA’s
3. Leading and driving Root Cause investigation reviews, where Root Cause has not been determined at the point of service restoration following any Severity 1/Critical and Business Critical Severity 2/High incidents
4. Minimising the adverse impacts of incidents and problems on the business and to initiate, log, develop, manage and implement actions to prevent recurrence of incidents
5. Proactively driving incident and problem resolution across all severities that are in jeopardy of meeting SLAs and drive improved customer satisfaction

**Essential Skills**
- Customer Service
Escalation Management
Incident Management
Decision Making
Inclusive Leadership

**What we would like to see on your CV**
1. Exposure to one or more of the following: Cisco LAN/ACI products, Cisco WAN/SDWAN products, Avaya Call products, Cisco Security products or Fortinet Security products
2. You’ve previously dealt with a number of high profile incidents
3. You’re able to communicate with external customers at a senior level
4. You’ve matrix managed large hybrid and dispersed teams during incidents and problems
5. You’re able to articulate and communicate your ideas and decisions clearly

**Benefits**
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
**Benefits of working for BT include**:

- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop

**Flexible Working**
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
- With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.- We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.- We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.- As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and

  • Major Incident Manager

    1 month ago

    London, United Kingdom Sportingtech Full time

    Job DescriptionJob Overview:?Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident...

  • Major Incident Manager

    2 months ago

    London, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 months ago

    London, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    4 weeks ago

    London, United Kingdom Sportingtech Full time

    Job Description Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident...

  • Major Incident Manager

    2 months ago

    London, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 months ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 months ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 months ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    4 weeks ago

    London, Greater London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the...

  • Major Incident Lead

    4 days ago

    London, United Kingdom NBCUniversal Full time

    Company Description NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming...

  • Major Incident Manager

    3 weeks ago

    London, United Kingdom AdRoc Full time

    We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients.For full details, please apply here.Length: 12 monthsRate: up to £500 per dayIr35 status: Inside ir35Location: National, hybridMust have Active SC ClearanceAs a Major Incident Manager you will have: * Service Focus * Community collaboration * Incident...

  • Incident & Problem Manager - Major Incidents, P1

    4 days ago

    London, United Kingdom Precise Placements Full time

    **Incident & Problem Manager - Major Incidents, P1 Incidents, Incident Management** Our leading global law firm are actively looking to recruit an Incident & Problem Manager (Major Incidents, P1 Incidents, Incident Management) on either a contract or permanent basis to be responsible for the oversight and management of both the incidentand Problem...

  • Major Incident and Problem Manager

    2 months ago

    London, United Kingdom Advantage Resourcing Full time

    **Major Incident and Problem Manager** **Job type**: Permanent **Location**: London **Hybrid**:3 days in the office/ 2 wfh **Salary**:£60,000 Our client is a well-respected business within the financial services sector, and they are looking to add a Major Incident and Problem Manager to their team. The role will own and be responsible for the major...

  • Major Incident and Problem Manager

    4 days ago

    London, United Kingdom Advantage Resourcing Full time

    **Major Incident and Problem Manager** **Job type**: Permanent **Location**: London **Hybrid**:3 days in the office/ 2 wfh **Salary**:£60,000 Our client is a well-respected business within the financial services sector, and they are looking to add a Major Incident and Problem Manager to their team. The role will own and be responsible for the major...

  • Major Incident Manager

    2 months ago

    London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. ...

  • Major Incident Manager

    1 month ago

    London, United Kingdom Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved...

  • Major Incident Manager

    1 week ago

    London, United Kingdom Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved...

  • Major Incident Manager

    4 weeks ago

    London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company...

  • Major Incident Manager

    1 week ago

    London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. ...

  • Major Incident and Problem Manager

    3 weeks ago

    London, United Kingdom AdRoc Consulting Full time

    We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients.Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Length: 12 monthsRate: up to £550 per dayIr35 status: Inside ir35Location: London, hybridTravel: Mostly remote (flexible)Clearance - Active SC...