Ward Clerk

8 months ago

Aylesbury, United Kingdom Buckinghamshire Healthcare NHS Trust Full time

The post holder will be a compassionate and accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role.

The post holder will be a key member of the ICU administration team that provides a comprehensive clerical and support service to the department. Ward Clerks are a key component to the ICU, who excel in providing efficient support to each other, the staff on the ICU and the service.

Ward Clerks will be able to work as part of a busy team, work independently, work to unpredictable working patterns, and be able to work to conflicting and challenging deadlines.

Reception Duties
- Receive in a polite manner with minimum delay, visitors from both within and outside of the hospital maintaining patient confidentiality at all times.
- Collect and distribute all incoming mail.
- Maintain a constant presence on the Critical Care Unit.

Telephone communications
- Has full working knowledge of telephone system.
- Answers calls without delay, informing caller of department/extension and own name and position, establishes identity of caller and reason for call and transfers call to other members of staff as required.

Clerical duties
- Maintains patient’s medical records and ensure they are in order.
- Maintain adequate supply of stationary equipment within the Critical Care Unit.
- Ensure stocks of admission paperwork is available

Ensure patient records etc are transferred to appropriate departments when necessary.
- Adheres to Data Protection Act and maintains confidentiality.
- Booking of transport for patient transfers as required.
- Assist in maintaining records of donations to the unit.
- Maintain an up-to-date emergency file of staff details.
- Photocopying and filing, as requested by the Matron or Nurse in Charge.
- Undertake the safe handling of patients’ property and valuables in accordance with Trust policy and under the guidance of the Sister or Nurse in Charge.

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our CARE values are collaborate, aspire, respect and enable.

A detailed job description and main responsibilities of the role can be found in the job description attached.

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