Customer Success Specialist

3 weeks ago

Manchester, United Kingdom Technogym Full time

Customer Success Specialist - Digital North

**Location**:Manchester Area, MAN, GB**Function/Branch**:Sales**Type of contract**:Permanent EmployeeWhat's On Offer
- Competitive salary (we have nothing to hide, the job postings just do not show this information easily)
- Bonus Scheme - bi-annual pay-out
- High-end and up-to-date tools to do the job well
- 25 days holiday (increasing further with long service)
- Pension and Life Assurance Scheme
- Private Medical Insurance
- Corporate Wellness Programme and Wellness benefits
- Retailer discounts portal and partner benefits
- Employee Assistance Programme
- Product Employee Purchase Scheme
- Comprehensive Induction Programme
- Promoting from within is our first priority
- Amazing people
Who We Are
Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the **right spirit to join Technogym** You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world
The Role in a Nutshell
In order to build meaningful and successful client relationships, you will visit customers predominantly face-to-face. You should therefore be comfortable taking on a high degree of travel, with regular overnight stays.
If you are passionate about customer success, enjoy building relationships, and thrive in a collaborative team environment, we would love to hear from you. Join our team and actively help to shape the success of our valued customers.
What You Will Do
- Develop a deep understanding of our customers' business objectives, industry challenges, and key success factors
- Building and nurturing customer relationships whilst acting as the point of contact for selected clients
- Conduct regular check-ins with clients to assess their satisfaction, gather vital customer feedback, and identify opportunities for improvement
- Collaborate with internal teams, including Sales, Product, and Support, to ensure seamless onboarding, implementation, and ongoing support
- Be an expert on our digital solutions and work closely with the sales teams to support their digital knowledge and customer insights
- Provide credible guidance to clients, aligning their goals with our products and services to maximise their value
- Proactively identify upsell and cross-sell opportunities to drive revenue growth and expand customer accounts
- Monitor customer health metrics, such as usage patterns, adoption rates, and customer satisfaction scores, to identify potential risks and take appropriate action
- Create and deliver tailored reports, business reviews, and presentations to communicate customer success metrics and recommendations to stakeholders
- Act as a customer advocate, escalating and prioritising their needs and feedback within the organisation
- Proactively be informed with industry trends, best practices, and competitor activities to provide strategic insights to both internal teams and clients
What You Will Have
- Proven experience in a relevant customer-facing role, such as Customer Success Manager, Account Manager, or Client Relationship Manager
- Strong interpersonal and communication skills, with the ability to build trust and rapport with clients at all levels
- Excellent problem-solving and analytical abilities to identify, prioritise, and resolve customer challenges
- Demonstrated ability to manage multiple client accounts and prioritise tasks effectively
- Proficient in using CRM systems, customer success platforms, and other relevant tools
- Knowledge of the Fitness industry and familiarity with our products and services is highly desirable
- Ability to work independently, take ownership of projects, and thrive in a fast-paced, dynamic environment
- Strong business acumen, the ability to understand customers' strategic objectives and align them with our solutions
- Proactive mindset with a focus on continuous improvement and customer satisfaction
- Passion for sports, fitness and wellness
Technogym is an Equal Opportunities Employer
-Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true.

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